No payout after one week of minimum payout is met

9

I just noticed that half of my reservations for April have not been paid out. The reservation still shows up in my calendar. But Airbnb missed paying out on about 15 bookings.
They’ve also had all my payouts paused since May 2nd. They paused my payouts requesting further verfication of my business. The message thread they sent this message on was closed to any replies so I had to call in to request how to send them the information they requested. It took a couple calls and messages every day for 7 days just for them to provide me the method by which I could send them the information they requested (my payouts paused for that entire time). And now that I’ve provided the information they are still “working on it” and in no hurry to unpause my payouts. I am so frustrated as a Host right now. I have 8 properties listed and I’m in a panic that my payments are going to continue to be withheld and I’m not going to be able to run my business. Their customer service has been atrocious. What is our recourse here? How can we ensure we are paid? I put a claim in through Better Business Bureau, but it takes so much time fighting to get paid, I don’t want to spend the next few months fighting every day.