New TOS & Payment TOS effective starting April 17, 2025 - arbitration, insurance, etc

Regulations/Tax Issues
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I’m sure you’ve already seen these updates, but if not, take a look at them right away! It seems hosts have just taken on a lot of new responsibilities. The Payment Terms of Service have also changed.

I reviewed the changes to see if reviews can be exchanged without the guest actually arriving or staying at the property. It appears that this is now possible - if the booking was paid and the cancellation occurred on the check-in day. I’m not entirely sure if this is a new policy, as I was pretty certain it was previously impossible for guests who didn’t stay.

/help/article/2908

Edit by mod: Full link.

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Thank you @Ola, for keeping us up-to-date. I’ve edited the link to the article to make it clickable. so all members here will be able to easily see it.

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It was the case before but sometimes you could get it removed if they hadn’t actually stayed.

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At least in the US, this would not be a new policy.

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Not a new policy here in Mexico, either. Both hosts and guests have gotten notifications to review as long as the guest hasn’t cancelled before check-in day as long as I’ve been hosting.

I can understand why- guests might arrive to find a place is dirty, or not as advertised, or they can’t get in and the host is unreachable.

But if the guest cancels before ever arriving, you might be able to get Airbnb to remove it if you can show Airbnb that the guest cancelled before your check-in time.

They did that for me when a guest cancelled at 4am the morning of check-in day and I saw she had left a review.