…Because my bad luck with guests is continuing, another ‘lock out’ situation where a lock smith had to be called, I went to start the Resolution Center process and noticed that we now have 60 days to file a resolution center request. I was dead certain I only had 48 hours in the past. Anyone else aware of this change? Am I missing something?
"What is the Resolution Center?
The Resolution Center lets you request or send money for things related to your Airbnb trip. To open a refund or payment request, go to www.airbnb.com/resolutions.
You have up to 60 days after your reservation’s checkout date to submit a Resolution Center request."
I then did a quick search of security deposit and found this:
“If a host wants to make a claim on the security deposit, they must do so within 14 days of the checkout date or before a new guest checks in, whichever is earlier. If a claim is made, Airbnb will mediate and collect payment from the guest, as necessary.”
So it looks like ABB has given us more than the original 48 hrs, as long as the claim is made before a new guest checks in.