We just used Air BnB for the first time last week and honestly were shocked at what was expected of us cleaning wise after paying an almost $300 cleaning fee for 4 nights in a 2 bedroom 1.5 bath guest house. So I guess I am curious, what do you typically consider “covered” under your cleaning fee? And what do you expect your guests to do prior to departure?
Please keep in mind we are not messy people by any means and left the house in very good condition yet our host has left us a negative review. We did the basic cleaning (trash, wash the dishes, hung up towels, made the bed) but we left the CLEAN dishes drying on the counter, apparently we missed a tissue in the bathroom and there were some coffee grounds on the counter. Are were we unreasonable to have thought little things like that would be covered in a $300 cleaning fee?