Hadn’t seen it until via this thread but I have a HUGE problem with part of it:
When I first started using Airbnb, they had the Voice Connect feature which allowed me to connect by phone blindly to potential guest so we could chat and i could fully explain some of the quirks about how i do things and to make sure they would be happy. It saved me and them LOADS of time typing! As I say: 1 min talk = 10+ min typing and I have vision issues so it’s even more of a challenge.
I had an existing summer cottage colony doing weekly rental. My policy when booking new cutsomers is that I will NOT book them UNLESS we talk by phone first.
So I don’t ask them for phone number but do provide them hints on how to find me. If the initial contact is via Airbnb, i still use it to do the first rental with them.