I just started to list my room on Airbnb 1 month ago and I had 8 different guests so far with an occupancy rate >90% in Boston. However, a couple wrote a good review but they gave me 3 stars for the cleanliness and 4 for the value. First of all, when they arrived, they keep asking me questions such as “there is no external lockers for our rooms? Where are we going to hide our passports during the day?”, I tried to find a solution even if it is mentioned on the listing that I only have internal lockers for the rooms. Then, I showed them the fridge and told them where then can put their food (there is 3 others people in the house so everyone has his own space). After 2 days, I saw they took almost half of the space of the fridge; I did not say anything but this is disrespectful. So the reason for the 3 stars is only because the kitchen was not clean 24/7. I live with 3 others person and is seems easy to understand that I can’t clean the kitchen twice a day.
I have a 4.8 average as a host but only 4.25 star for that listing because of that. Should I create a new listing with the same room because of that? thank you!