I am brand new host to Airbnb and tonight is the first actual night of officially hosting someone to our house (entire house and I am not present). I was really excited about the opportunities of hosting and then I got this message “We cut off water to fridge bc water filtered through the door wouldn’t stop. We plan on looking at it tomorrow”. I got this text about two hours ago and tried contacting the guest so I can come over to try and fix it.
I haven’t heard any replies back. I’m worried about potential water damage to wood floors and a negative review since I have none posted yet as a host (I have several as being a guest). I finally sent another text saying I will come by in the morning when they check out after no replies.
Wondered if other experienced hosts would have gone to check on any potential damages if they did not hear back from the guest. Or if they would wait for confirmation that it was okay.