There has been a lot of discussion about getting rated and rating.
I the beginning like most hosts I was pretty easy on the guests, but looking at how guests rate us. We stopped being nice.
Also we found that this was the only way to help other hosts, and to reduce people that can use instant book.
This is how we do it now:
Guest start out with a 4 star, and only guests who give the little extra get 5 stars.
Guests expect us to go the extra mile for them, we expect them to do the same if they want 5 stars.
5 stars: you took out the trash, took of the bedding
4 stars: normal
3 stars: not done dishes, leave food in fridge
2 stars: trash everywhere
5 stars: proactive on communication about arrival time or delays.
4 stars: normal communication
3-2 stars: turn up late or early without notice. (ringing our doorbel in the middel of the night)
5 stars: friendly and polite, ask if you want something. Show they respect out place.
4 stars: normal behavior
3 stars: noisy, leaving garbage, no control over kids.
2 stars: complaints/remarks from other guests