What kind of stained linens replacement statement did you have?
When I used to just use the word “stained” people started to do the laundry to hide them. I changed to using the word “unsalvageable” instead because I only meant stains that would not come out, but still wanted guests to know they needed to be careful to at least try not to stain.
Are you saying you used the exact paragraph above that I said anyone can borrow??? - If so, I am very sorry to hear that and that guest is an idiot. If you have it in your rules, and confirm before booking that guest has read them…then she should have moved on to another property if this was just too much for her to handle. I always tell guests to confirm they have read the house rules, and say once I accept then I am unalbe to cancel. I want them to move on, if respecting someome else’s property is too much to ask.
Care to share what that part of her review said?? If she is clean before going to bed, and not drinking koolaid during the middle of the night…the only think I can think of is she was on her period and worried about bleeding on the sheets. And if that’s the case…then the respectful thing for her to do would be to put a piece of her own clothing or something underneath that area.