Need some help with my first bad review.
2 guests (female guest booked and brought her boyfriend) and stayed 4 nights. My check in window is 3pm-9pm and we don’t do self check in. When I messaged the night before to ask arrival time, she said their plane arrived at 11:10pm so after they got a rental car and drive the hour+ here, they expected to arrive around 1am. After some annoying back and forth, my husband kindly agreed to wait up for them. They arrived at 3:20am so I suspect they stopped for food too.
On their second or third day here, they used our pool. My husband was home and saw the boyfriend starting to light a joint. Our rules state we do not allow smoking of any kind on our property. The boyfriend was apologetic when my husband called him out. The female guest was, incidentally, stoned.
They left today. My husband always sorts guest trash since we are conscientious about recycling and found a hypodermic needle. At least it was capped. It could have been used for legitimate purposes so hard to judge, but it would explain her state when she was poolside. I am concerned that a guest left a needle in the trash, though. That wasn’t cool by my standards. They should have taken it with them and left it in a sharps container in the airport. The suite was left in good condition except for the linens which have taken some soaking (but that’s just wear and tear although I seriously hate it when guests remove their makeup with the white wash cloths!) And she also left the place reeking of perfume which I wasn’t able to completely eradicate before new guests checked in today (and I’m hoping they don’t complain about.)
If it weren’t for abusing an already late arrival time, attempting to smoke the joint and leaving the needle in the trash, they would have been ok guests.
I never want these people back and I suspect you don’t want them either so a thumbs down, but how would you write a factual review?
Thanks for your input.