My first nightmare guest :-(

You are correct of course.
I also recommend couches that are as “destruction proof” as possible.
That means either:
Leather Sofas
or
Slipcovered Sofas
Regular residential sofas have a hard time holding up to abuse.
Just my suggestion

Write to the guest requesting the money owed again. Airbnb read the communications. Unemotional but direct and precise about what you want. Include all photos if possible. I have had it happen to me, and I had photos and a backlog of messages with the offending guest. It was overtly clear that Airbnb could not ignore the damage. Get quotes asap for everything, including increased cost of cleaning. Finally, explain to your forthcoming guest. Offer the first night free and 25%off thereafter. This can then be added to your cost with guest.

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You put cameras inside the house? Do you make the guests aware?

Absolutely not. I don’t recommend that anyone do that and probably wouldn’t stay where any host did that. I’ve said exterior cameras about a millions times on this forum already, but I did slip on this post. I’ll correct that now.

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I have baby monitors in each house since we host a ton of younger babies and children. I had one mother complain to me that it would be better if my monitors had video. I told the woman then the next guest would say I had camera’s in the house watching them, so it’s just not an option.

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I bought the sleeper sofa for my Airbnb at Rooms To Go. It came with a warranty (either 3 or 5 year, I forget which) that they will repair any damage free of charge, or replace the entire sofa!

I don’t know the terms of a warranty like that. If you ever need warranty service or replacement, definitely don’t tell them you use it for Airbnb. The warranty may be predicated entirely on residential, not commercial, use.

Thank you for the suggestion! I told them when I bought it that it was for my Airbnb, but perhaps the salesperson wasn’t super aware of the finer points of the contract. Better safe than sorry!

I know how you feel. :pensive: The only thing I can say is… each time it gets easier. I think if someone trashes my place again, I won’t be nearly as disturbed as I was the first time…

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Hah yeah, and since everything got sorted out pretty quickly it wasn’t nearly as bad as I imagined. Still shocking that someone could pee and vomit all over a room…

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Thought I would update everyone on what happened - Airbnb CS got involved, they confirmed all of the photo evidence but unfortunately the guest deleted her account, so they have no way of reimbursing us. They are giving us 50% of the damages that were incurred. But allowing her horrible and lying review to stay :frowning:

Really disappointed but trying to learn from it. The new cameras are installed, we require a deposit now…so yeah, moving on

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I would call again - how can they allow a negative review to stay for a guest who deleted their account?! What BS!

Sorry for you on this!

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Right? Airbnb won’t budge. They that its not in violation of their policy…

Wow! Just reading this…

We only had one nightmare so far. Two ladies that are old enough to know better threw a party and invited all the local ‘boys’. Goodness knows what went on inside, save to say it took four of us to clean the mess up afterwards. We had horrendous electricity usage. They were so polite, unassuming and mild-mannered, married and just here to relax.

I did get re-imbursed by the guest, I think to stop the matter getting out of hand and her husband finding out!!

As a side, I recently saw the “party pooper” devices that message you if your router picks up a sudden increase in wifi devices in the immediate area. Maybe an option, but won’t protect against unruly guests.

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Should have contacted your local sperm bank, if you got it early enough.

Oops, did that fall under the TMI type of reply :rofl:

JF

Glad that all this is behind you BUT, I wouldn’t let either the guest or AirBNB off the hook.

you said:

But earlier you said AirBNB …

If you have documentation of that, continue to escalate and demand they do as you were originally told. You might also use that that as leverage to get the review removed. Your other options are to go public on twitter, in the nicest way possible - just advise that AirBNB is not supporting you as they suggested. There’s another topic (attached below) that demonstrates how quickly things turn around when things go public.

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Have you tried an Airbnb competitor? I googled Airbnb competitors and there are some good alternatives. Honestly I think after this experience I would not want to go to Airbnb ever. They have treated me well, but I have never had an experience like that. Yikes!

If there are 2 people, why 3 pizzas?

My question exactly! They clearly had a party

I have one that’s in between leather and cloth, it’s microfiber. Soft and warm like fabric, but wipes clean with a damp cloth and wears less than leather but longer than cloth.