Guys, I am terribly disappointed about this last review of my apartament. Since I started renting the apartament, I have always received great reviews, but this last guests left me questioning my ability to host. I take great pride in how spotless is my apartament because i want do it myself ( i tried working with few cleaning ladies but i wasn’t very satisfied on how they did their job).
So in this last review the guest first stated that the location is inaccurate- because the taxi driver didn’t know the street ( ?! ).
My apartament has a full beach view, with the sea just below the building. The following blame she left me is that the stairs to the beach are uneven and there is no handrail for the elderly people (!!!). How I am supposed to improve something that is public domain? Those are not my stairs and i simply cannot fix anything to them, I’m not the mayor of the city!
The following topic is about the apartament itself: that I didn’t cleaned the apartament very good ( while I was reading this, my face turned red instantly of fury). She wrote that after 1 hour of walking in the apartament, she saw that her white socks turned dirty. I mentioned above, I leave 20 meters from the beach- so if there is just a slight breeze of wind, it is extremely possible that some sand will enter in the house, if the windows are open. But before the guests showed up, i vacuumed extra carefully the entire apartament and then i mopped TWICE with like the best floor detergent. Next, she said that the bathroom rug was disgusting ( I just had cleaned in the washing machine, so I can’t possible imagine why she said that, I swear). Then, that the faucet holder is not placed well ( i have to give her this one, I will fix this one of this days, but still… ) .
The following, she complained about the fact that the balcony was dirty ( I must mention again: i vacuumed and mopped it ) but it is just meters away from the BEACH! IT IS IMPOSSIBLE TO KEEP THE SAND AWAY. And that the other balconies of my neighbours look bad. Like why?!? With what is it any of my fault?! The cherry on top was that she complained that in the neighbourhood she found a lot of stray dogs and cats.
So this is it, guys! What can I do? Should I answer? What should I answer? I am mad because I know how much I worked to give my guests the best holiday experience and I am frustrated with this outcome that will probably affect the judgement making of potential guests. I couldn’t sleep at all last night because of this review, it left me wondering if I should continue renting my apartament on this platform. Thanks in advance for your replies. Have a wonderful day,