I was sleeping peacefully and I received an email sayin´that a reservation was canceled because wasn’t legit. After a minute or two I received another email sayin´that my account was under investigation and was temporarily suspended. After some minutes I received an email sayin´that all of my reservations were canceled and so my account. And that was a final decision.
I read something about that my guests will receive a notification and they will be fully refunded.
A have a small building with 8 apartments and I also have 5 more listings of places that I own. So airbnb its a good entrance of money to me. Im really scared. I have all my guests on the building right now and don`t know what to do.
Im also traveling with friends next week and I had reservations with my account. We´re going to another country and we depend of those reservations.
I wrote an email to airbnb explaining that all my listings are legit and that I can send my legal information or any documentation they need or a video of the facilities. What else should I do?
Anyone has been on this situation before? What should I do? I really need help…