Hey there all,
Have a question about how you would handle this situation.
I am moving to a new location in my city (not far from my current place) on April 1st.
I have some guests who have booked to stay with my after that fact.
I’ve sent them all messages letting them know that I am moving, that the location is changing, and seeing if they are ok with the new location.
If they are, I will make a change in the reservation to the new listing.
If not they are free to cancel and I will provide them with a refund.
However, one guest is wanting me to cancel for them. That’s going to cause me to take a cancellation fee hit if I do.
I’ve told them that they will need to cancel on their end and I can provide the refund to them.
Am I doing the right thing here?