So, a followup. Airbnb responded:
Thank you for your email. I hope that you are keeping well.
I am glad that I was able to clear things up for you Faheem.
It is dedicated host’s such as yourself Faheem that make Airbnb truly unique and successful. Thank you for your cooperation and thank you for being a
valued member of our community. Please let me know if you have any questions and I will be happy to help. Otherwise we will close out this case from
my-side for the time being. Have a great day and I wish you all the best Faheem. Happy hosting.
It’s good to know that you can reply on your service provider to completely ignore you when you need their help. So, I wrote back as follows (see below).
If anyone is thinking I’m making a big fuss about Rs 600 (slightly under USD 10) it’s not about the money - it is about having a proper record of what happened, and about communication. Airbnb certainly takes enough money. The least they can do is keep proper records. And I’m not sure how i can keep records from my end about some elses site.
Also, I’m wondering whether it would be better to just avoid custom pricing, if there is no way of proving what the prices were after the event. My prices are low enough as they are, anyway.
Thank you for all the good wishes, Evan. However, you didn’t actually
address anything I wrote in my last email. Let me try again, this time
being more explicit.
- I’m fairly sure that I reduced my price from Rs. 1950 to 1750 only for
days in June. Can you (i.e. Airbnb) prove that my price was Rs 1750 for
the first three days in July? More generally, is any record of these
prices kept anywhere to avoid misunderstandings/disputes afterwards?
- I also suggested that Airbnb email changes made to the listing to
the host as a record. I asked where I could officially suggest
that. You didn’t respond.
- You wrote:
"our calendar is up to date now at 1950R with an additional guest fee
of 350R per night"
I don’t understand what you meant by this - it isn’t clear to me. I
asked for a clarification. Again, you didn’t respond.
- I also wrote in an earlier email:
Also, seeing that this is the first time I've heard directly from
Airbnb, as opposed to bots, I'll like to take the opportunity to
ask where I should direct queries. First, if I want to email
someone, what email address should I use? At the moment, I have a
minor issue where Airbnb appears to have used the wrong price in
my most recent reservation, and I want to ask about that.
And it seems that Airbnb does not have a local Indian number for
Airbnb hosts to call, though I think it should. It presumably
makes enough money from Indian hosts. However, given that this is
the case, should I call the United States if I want to talk to
These (imo) very reasonable questions were also not responded to. Customer service in India in large part consists of ignoring the customer. Is the
United States also adopting this as a model?