He shouldn’t be spamming anywhere. I think there is a vendor lounge if he has something to sell.
We have had people give us flack for mason jars being used as glasses and silverware that didn’t match. We use a southwest pattern called Wallace. Two styles one with a concho and one with native graphics etched. They aren’t Walmart plasticware. She also said our movies were too outdated and they were filmed in the 50s in our area as we are monument valley. Just freshly purchased off amazon. I guess she thought I must have filmed it on my iPhone in the 1950s in a theatre. She further went on to say there were no towels for her yet she left wet towels on the floor. Personally I like to imagine they work for the hotel industry adding reviews that mean absolutely nothing in the true sense of the word but follow guidelines for bad reviews as the industry has memo’d against Airbnb hosts. They believe that bad reviews are the key to destroying Airbnb hosts’ presence. Whether or not there is any truth to the review is incontestable really. And is emotional ammunition to aide in host fatigue.
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Amazing ah? One wonders what ‘small’ lives they must lead to worry and even comment about such silly things when so many meaningful things are happening around them.
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Someone just marked me down for cleanliness because I don’t have baseboards in the bedroom. They paid $99 a night for a two bedroom place and they knock me for no baseboards. Yikes. Tons of white fluffy towels, nice breakfast, privacy, kindness, tourist info, nice white cotton sheets and lots of yummy pillows - but OMG no baseboards, call the $()*#$ health department!!!
At least she did it privately!!! I don’t know what she marked for stars because I don’t keep track, but her ‘feedback’ was a mile long of all the things I can do differently!! And GET THIS - the quilt and throw blanket were covered with … curry? I hope??? And the towels were massively infected with mascara and make-up. I told her that before she has a fun time picking on an honest host for every little think she didn’t like she should consider what type of guest she is. Yes, I did. Privately. 
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Would I be wrong in assuming these a-holes–oops I mean charming guests!–were Americans?
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Actually - the guest, originally from Holland now living in the US - blamed all the criticism on her high-maintenance cousin - a resident of the great country of Holland!
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Brush it off. Just forget it. I know it’s easy for me to say but it’s all you can do. And don’t change your hosting style. I mentioned Americans because we tend to be the biggest whiners and fault-finders, which has been fueled by all this review madness. We’re asked to review and rate everything.
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I had an attorney leave a bunch of nit picks because she’s “detail oriented.” Luckily she agreed to edit.
No baseboards! The horror!!!
But you know even if you were $50 a night she would find something wrong. Even if you were the Four Seasons or the Ritz she would find something wrong.
Some people just are not happy unless why are complaining!!!
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Yeah, I’m ok with it. And she has a point that I could have mentioned in my listing that the space is still ‘in process’. On Tuesday I’ve got a contractor coming to ‘knock hell’ out of the place - and we’ll get them there baseboards, as well as flooring (it’s just old 50’s tile now, and banged up from the bathroom addition), and the old paneled room with horrible drop ceiling will be all finished nicely! I’m very thrilled. Everyone cross their fingers!!! The last construction project was a nightmare.
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Boy are you right!!! The review madness indeed!
At the beginning, the reviews were not a big deal. They were easy… Air was funky and easy going. Now,the whole thing takes itself wayyyyyy too seriously.
Tell me about it! Just look at the way they’ve got us fretting over 4 star ratings. It’s silly.
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Soooooooo ridiculous!!!
Four stars is good, yet you actually get a call from them if you don’t have five! I did! And I’ll never be a Super Ho and glad for it!
A call from whom? Someone from the Air phone bank???
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Yes from the Air Host Improvement Team (I’m making that up) They call and want to review your listing! I’m pretty sure it was because I didn’t have five stars. Pretty patronizing to be talking someone. who was probably attending his prom when I started Air hosting. 
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Baseboards? Really. The whole review/opinion madness is getting absurd. Last year I noticed one guest (US) called ‘toughguest’ write 54 TA reviews’ in ONE 2-week trip to Belize; even reviewed a local hamburger stand!
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Maybe some people are so powerless in the real world, that writing a review makes them feel like a big shot.
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