You wrote this a while back and I was just reading it this morning:
MissMiami has her business-only approach to hosting, and it’s fine for those who want to do it that way. But pushing that approach on other hosts spreads the very destructive social problem of commodification of human beings that corporate culture has promoted in America. Airbnb is part of the sharing economy, where real humans have an opportunity to bring heart and soul back into our exchanges, and resist the corporate trend to dehumanize everything that can produce profit.
My business-only approach doesn’t mean I’m uncaring or cold; I treat my guests with kindness and respect, and my reviews reflect my warm and nurturing style of hosting. For instance, I do my best to personalize the guest’s experience, be it with special children’s pillowcases (for a young guest’s favorite character), or with ice cream and cake for a guest celebrating a birthday. However, that doesn’t mean I don’t think of my enterprise as a business.
Until a few years ago I traveled extensively, and always stayed at hotels. I treat others as I like to be treated. Even in impersonal hotels I was always treated well; in some, hotel staff knew my name (even the staff who stood at the curb opening my taxi door) and preferences (such as a certain room that I liked or the extra towels that I preferred), some hotels welcomed me with personalized notes in my room and favorite brands of soda in the refrigerator. Yet the attention was about business and not anything else.