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I just spoke to Airbnb CS and the rep said I could just mention in my house rules that it was only available from 8am to 8pm and subject to availability.
In the future, if someone tried to penalise me for lack of listed amenity on the basis that merely listing the caveats in the house rules was insufficient, could I save myself by linking back to the conversation with Airbnb CS? Or do they have some stupid rule term/condition which says that their ToS takes priority?
Airbnb Plus seems to have some sneaky requirements!
You’re right - you wouldn’t be able to use the listing itself to keep luggage secure.
I’ve used my garage as luggage storage since it’s separate and uses a different key than my listing. I recall some host on the boards using an outdoor deck storage box with combo lock.
Consider an “amenity limitation” in the house rules section to outline how long in advance/after the booking luggage can be stored.
An Air CS person told me a guest attempting a 3rd party booking was okay, even though it was a violation of TOS. I told him I’d accept the rez if their legal team would write me a letter saying I’d have all the same insurance and host guarantee. Backpedaling and then crickets!
I think they make shit up on the phone and then leave it to another CS person to sort the fallout. TOS is the only thing that matters at the end of the day.
It doesn’t give a time frame? How early or late are you expected to store things? Because you know guests will push it to the extreme and someone might expect it for more than a day while they go off somewhere else where they would prefer less/no luggage.
If you get to define the time frame then I would say it could only be guaranteed during the cleaning window, 11-3 or whatever times you go with. But even then who will be receiving the luggage/where will they put it? I wouldn’t want people entering the place before it was ready.
Yeah, I understand why Airbnb wants us to offer it but I’m not willing to have luggage in my secure hallway nor do I want liability for storage in my unlocked enclosed porch. I almost always have a turn-over the same day with a small window for cleaning.
I used to offer luggage drop off but it was a huge pain in the Ar$e. Guests never arrive when they say they will and it’s one more thing for me to coordinate and/or worry about. I don’t want to purchase a locker.
According to Airbnb’s marketing, it helps to justify my premium rates and and attract more bookings. So, considering I already worked to meet Plus requirements independently of Plus (except for 24/7 access, luggage drop and a stupid invisible stain on the ironing board), I thought to just go for it.
If I was near the house and this was my full-time work, I’d have no issues with their requirements. But, alas…
I’ve specified 8am to 8pm subject to availibility. Truth be told, if the place was available, I’d probably just give them an early check-in / late check-out as per those times.
If I do this, perhaps I should get them to sign a waiver?
It’s becoming increasingly clear that Airbnb veered way too far from its original road.