I have now been an AirBnB host for one year. I have lost my superhost status!
A) Cancelling Reservations. First one: Cancelled a guy who was a porn addict on his Google plus profile. $100 host penalty fee (later reversed after I sent in proof). Second one: Cancelled a guy who didn’t sound mature and very drug addled ($50 penalty fee, no reversal requested. Third one: Cancelled a guy who I should not have booked a room to so cheaply ($50 penalty fee, no reversal requested). Lesson: Don’t let greed make you push that accept button - look guest name up online, talk with them a bit, make sure they understand your ad before they book.
B) Completed Trips: 173
Five-Star Reviews: 76%
Response Rate: 99%
Commitment Rate: 98%
I guess I lost superhost status since 7 or 8 guests didn’t give me 5 stars out of 173. Bawww!