OK, having been marked down on location for the second time in a few weeks I’m getting a bit fed up. I think I make it clear in the listing that we are NOT in the town centre and that although we are only 3 kilometres from the beach, we’re not on public transport, and I do say that we strongly reccomend renting a car. This is particularly so because most of our guests stay between one and two weeks and often want to make visits further afield in Andalusia.
Of the 5 sets of guests who haven’t hired cars, 3 have been fine about it and have managed perfectly well with the minibus service on the estate and, I’m afraid, me as a taxi service. Two though have given glowing reviews but lower stars for location (ONE star from one guy whom I’ll never forgive!).
It’s got so that I dread the people coming who are not going to rent a car, not just because of reviews and stars but also, I really don’t like it if I feel people are not enjoying their holiday and on the other hand I don’t like feeling so sorry for them that I run a taxi service!
We’ve been well booked this season (we only run May-September) and I’m seriously wondering if next year we should ONLY accept people who are going to be hiring a car. I’m not sure how I can do this - whether to put it in the listing or in the reply to enquiries, and whether it would seem a legitimate excuse for delining someone. I particularly don’t want to seem as if I’m discriminating against younger, poorer guests!
Thoughts from the collective, please?