December has not been my month. Last night I had a guest checking in for ONE night. A young boy who Instant booked. I called to talk to him before and he seemed respectful enough. Anyhow, it’s one night… how bad could it be?
I waited for him until an hour after check in. Everything was spotless. The housekeeper came and I tidied up as I waited. I had to get to class, so I left about an hour later.
At 11pm I get a text from him saying he’s not staying, but thank you. Obviously I call him right away and he is very short with me. I ask if anything is wrong and he said, “no, it’s just smaller than I thought” very rudely.
I call air bnb to make sure he can’t leave a review. He can’t due to their no stay no review policy.
TODAY I GOT A MESSAGE SAYING HE CONTACTED AIR BNB VERY ANGRILY SAYING HE WAS UNABLE TO STAY BECAUSE OF A CLEANLINESS ISSUE.
WHAT?!?!!!?!!!? He was unhappy, so he’s trying to make it my fault that he didn’t read the listing. Little. Freaking. Twerp.
I immediately ran over and took photos to air bnb proving that the apartment was clean. I did a walk through at 1:30 am last night and texted today’s guest telling them to check in whenever they please, so I had proof the apartment wasn’t touched.
I am now sending a message to every single guest (48 hours after booking so they can’t cancel without being charged due to my strict cancellation policy if they didn’t read)
“Hello, I am very excited about your upcoming stay at my AirBnb! I am sending this message to those with upcoming reservations at my listing. While the ratings and response to my listing has been overwhelmingly positive, I have hosted several guests of late who did not read the listing description in it’s entirety and were unsatisfied by either the size of the apartment or the sleeping area. As mentioned prominently in my listing, this is a SMALL micro studio apartment. It can comfortably accommodate 2 people, but please understand that this is not a typical one bedroom apartment. Additionally, the sleeping loft is accessed by a small staircase and has very limited headroom. As per the listing description, no refunds will be issued for complaints either about the size of the apartment, issues with the sleeping loft, or anything specifically mentioned in the listing description. While I strive to accommodate all of my guests to the best of my ability, there is nothing I can do for guests who are upset over things explicitly listed in the description. Thank you for your understanding and please don’t hesitate to reach out with any questions.”
All of this is literally IN CAPS AND STARRED in my listing already