I do not have instant booking, i declined there request to book.
I’m sorry but I don;t see the self check in window, i may have been using this term loosely without knowing… I just have a check in cut off, can someone show me where it is in the listing…i am kinda a newbie and perhaps missed something.
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I found it now when i go to travelling on my site but i don’t see how to edit it on my listing, need help. Thanks
Declining a request to book only lowers your Acceptance rate, which isn’t a big deal unless you decline a lot. There are no other penalties attached.
Perhaps you should uncheck self-check-in, but say in your description that it may be available as long as guests check in before XX time. And that once they have checked in, they can use the lockbox to come and go as they please.
You might also consider setting one day advance notice, so you don’t get same-day requests, unless last minute bookings are a common thing for you.
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Amenities list, I think.
To edit it in your listing you go to hosting then to listings then to info for guests to check-in instructions. There are several choices: Smart Lock, Keypad, Lockbox, Building Staff, Host Greets You or Other (that you fill-in).
Smart Lock, Keypad or Lockbox are all considered self-check-in choices. If you choose one of them then you will be listed as having self-check-in, self-check-in will be in your amenities list and you will come up in searches as having self-check-in.
I think that what you said here:
It is perfect for what you want and it is the truth of your listing. I recommend that you choose the “Other” option and type in that information. It is clear and accurate. And being clear and accurate is the number one goal for the information on a listing page.
I also think that it will save you a lot of trouble. If you don’t want people checking in after midnight then that should deter them. If nothing else, you won’t come up in searches for guests that want self-check-in (which means all hours of the night), you’ll only come up in searches for guests who are prepared to have check-in hours that are limited, like before midnight. It’s better for guests and it’s also better for you.
Airbnb is really cracking down on discrepancies in listings. And because self-check-in has a definition (that you don’t fit) and because it is an amenity (that you don’t always provide), you just need to be aware so that you can pick your battles and CYA. And it makes hosting easier if you’re clear upfront.
Here is the article that explains what options trigger the self-check-in amenity:
https://www.airbnb.com/resources/hosting-homes/a/simplifying-the-check-in-process-36
I changed it to a keypad but my listing still says self check in…don’t know how to access that or edit
JJD said Keypad will show as self-check-in. She said to choose “Other” and then describe the check-in parameters.
BTW, I suspect this particular guest would have been similarly disgruntled whether you listed self-check-in or not. His attitude that you “need” to change your policies to accommodate a midnight check-in tells me you would have gotten the same attitude regardless. It’s all about his needs being accommodated- his mini lecture on fatigue, “we need somewhere to stay”, “there’s nothing else available”.
Did you see my post just above yours? I explained it in detail but if it’s not clear don’t hesitate to let me know. Airbnb is admittedly not-clear about it in the best place, i.e. at the setting, but the link will explain.
It isn’t determined in the amenities list settings. It is automatically listed as an amenity depending on the choice made in the check-in instructions setting.
I sometimes receive angry messages from guests I decline at the inquiry stage as they ask about something I don’t provide, like a free night in the form of a 9 AM check in or daily housekeeping. Once they write back something angry like that I block them.
I’m on IB, and if someone like this guest books, then I’d cancel them, citing not I’m not comfortable hosting due to the confrontational approach.
Let us know if Airbnb reaches out to you. It would be good to know.
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Maybe this comment doesn’t fit here but I’d like to say as a guest that the digital locks are far superior to a key. I even had a host last year who wanted the key returned to the combo lock box that was hard to operate, especially on her dark patio, when we left, even if we were coming back. But even the people who give you a key for your stay often have multiple steps. Another recent stay I had to stop at the front mailbox to get the key and printed instructions. Then go to the back and park and enter a code for a gate. Then go in and use the key. I’d stay at all of them again for a variety of reasons but I wish they all had key codes they could send me.
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I agree but haven’t made the switch with original doors from the 1800s. Even the little keypad lockbox looks a little out of place next to them. Miraculously in over a decade only only one guest forgot to leave a key. She realized it an let us know right away.
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How do I block? I know how to block on facebook but not airbnb?
JJD i did see your post but i still see that i am self check in with a keypad now.
Click on the flag next to the message from the guest and then click they are being offensive. It will give you an option to block the guest in the end.
Do you have a Facebook or WhatsApp group of hosts in your area? The guest has provided vital info that no other places are available. If I find such info, I broadcasts it to other hosts to raise their rates. I’m sure some of them wouldn’t mind a midnight check-in. I wouldn’t mind hosting this guest if I could get a get a good price out of them.
I know everyone’s setup is different, but I am curious about the worry that you’d be woken up by their arrival. Is there also a problem if they go out for the evening and get in late?
Our place is near the airport and we often have guests arriving in the wee hours. It’s an important part of our service
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Concur.
I had to crawl around on a porch in New Orleans late one night looking for a key “under the wicker chair on the left.” I went to the wrong left first.
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I use regular keys at my homeshare. There aren’t any difficult instructions and as I meet all guests on arrival, they don’t have to retreive it from anywhere, nor leave it somewhere when they check-out- they hand it to me, or leave it in the room.
And as I know some people hate having to keep track of keys, I also tell them if they are like that, they can just hide the key outside somewhere, or just use the “emergency keys” I keep stashed behind a plant on the terraza.
Airbnb did assist me but not with changing anything that i had not already done ,which it still says self check in with keypad. Fella suggested that I inform every guest that the latest that they can check in is 10 or 11 or whatever time and put it in the “info for guests,” even though it does have parameters for check in and check out already. I leave a key in the suite for those that prefer a key as well. I just think that there are the very occasional pain in the ass guests…I do think that on the whole all of the guests have been pretty good. It is a learning curve for me that is for sure. I’m learning and if in the process i upset a few, I am too old too lose too much sleep over it. Thanks for the support here.
I’m just not that clever JJD, never would i be that sly nor would i ever think of that.
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