Basically had a woman who booked my studio last minute (10:20pm) for same day arrival. Honestly I don’t even know how she was able to book that late. She basically just arrived and no phone call, message or anything. She was upset that she couldn’t go in the property with the lock box code ( which I provide privately on their day of arrival). She came with a man. But she only booked for ONE person. She called and I talked to her and told her that my co-host will be there and arrived 10 minutes later to let her in.
She checks out early next morning. Provided a crappy hostile review with insults. She stated that i did not even called her and I took a long time to let her in and my place was full of bugs (which is not true). Its a hawaii property and there are some that can come in - but nothing the way she expressed it on her review that my place was swarmed with them.
At this moment - I was upset. Because I followed up with her that same late night, emailed and called her the next morning and she did not return any of my messages or calls and insults my place and how i run my business.
I reached out to Airbnb about the bad review and they said they will not take it down because it does not violate their rules. I responded with them that what kind of protection does the host have when the review is mostly false?
Any suggestions would be appreciated.