Yep. Guest had 7 people and my max is 6. The person was rude because I asked about ages of adults. The picture looked so young. I don’t have an age restriction on the listing as I have had some people under the age of 25 book, but it is up to my discretion. Plus, I have a higher end property where most guests under 25 cannot afford it. I had a recent lovely guest who booked to treat his parents…he was under 25. I have accepted some college students who were completely fine with my partner doing outside work on the waterfall while they were there. That was after they begged…and swore there would be no parties, etc. The fact that they were okay with the owner being at the property during the day…was fine with me.
Pending reservation comes in for 4 adults, 2 children, and 1 infant.
6:34 p.m., Guest: Hey hope everything is doing well in your side, we are excited about going to visit the mountains this weekend
6:38 p.m. Me: What is the makeup and ages of the group? Will there be any visitors?
6:39 p.m. Guest: I will be my wife and son who is 1 year old, my brother and his wife. He has 2 kids who are 3 and 2 years old
6:41 p.m. Me: What are ages of all of the adults? Also, 7 guests is over our maximum.
6:45 p.m. Guest: I am 24, my wife 27, brother and his wife are both 21. So is it possible to rent it?
During this time I am trying to pull together a contract for a VRBO guest at the same time. It is for the following weekend. So I couldn’t respond within seconds. Seven minutes later I get this:
6:52: Guest: Can you please give me an answer? If not so I can keep looking for another cabin.
6:58: Me: I apologize that I was dealing with another customer and could not respond right away. Please do cancel your booking request and continue to look for another place. We only accept parties of 6, and your group is made up of 7. It should be simple for you to cancel…if not then call Airbnb.
If any one of you was pulling a prank then you did a good job. Three adults under the age of 25 along with three nightmare toddlers. And demanding me to let them know an answer NOW!!
I see why others on here are paranoid about sending feedback with their emails and now being tested. Today’s phone call from my rep. regarding searches did make sure to tell me that our phone call was being recorded!