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This public review was in May, “Views and accommodations were great! Julia and Michael were very hospitable and welcoming! The pictures online are an accurate representation of the accommodations” We got 5* overall from this person, she was our 18th guest, and also wrote a nice note in our booklet. It’s funny> turns out we just found out she’s dating our friend’s son and brought him here for his birthday. Man, I was so miffed. changed her name on my phone to s------nononono
No, I didn’t contact Air. I contacted the guest who said she would call Airbnb. She claims they said there was nothing they could do. I suspect she didn’t even call them. She was on a trip and probably had a million other things she would rather do.
My second ever guest left me a devastating 2* revenge review. This was at the beginning of our high season, and I still managed to get SH at the end of that quarter. To put that in context, most of my bookings are for last minute getaways for a few days. I have few made in advance.
@GutHend has a very good take on reviews that I think he leaves out for guests. It’s hilarious but to the point. Perhaps he’ll re-post for you, new job depending. I’ve lost my copy that I used to leave in the guest dining room; I think it walked with guests who laughed at it but felt enlightened.
I am totally behind this theory. It seems very clear that many of my guests know they want to say something positive about my listing, but find it too much work to come up with something original. Many of my reviews have at least the same tone and at most the same words in a slightly different configuration.
I’m with the other hosts. Put 70% of your energy into upping your game and 30% into educating guests. I can’t help but feel you’re blind to something. About half my guests are new and I haven’t had a 4* since last year.
When I first started hosting, I made a point of catching people on the way out. Approaching it as “hey, I’m new at this. Is there anything I missed? Anything you felt you needed?”, I found guests were generous in their feedback and gentle in their actual reviews. I also added a question to my guest book “If you had $100, what would you change or add to the suite?” I got A LOT of valuable feedback, which I implemented.
Yeah, known as ANTalucia this year in these parts. Not to mention the midges (I think what the US calls “no-see-'ums”) that made our September a misery …
After 7 years I got one bad review. I am finished after seven years of good reviews. I have no defense although I have witness and the accuser/“guest” has none. Is there a court of appeal?
After 7 years I got one bad review. I am finished after seven years of good reviews. I have no defense although I have witness and the accuser/“guest” has none. Is there a court of appeal?
After 7 years I got one bad review. I am finished after seven years of good reviews. I have no defense although I have witness and the accuser/“guest” has none. Is there a court of appeal?
You’re still not getting this - replying here, to these messages, is not creating a new post. You need to click on the little green house symbol up at the top, and then click on “+New Topic”
