Yesterday I was livid when an Air rep. told me my guests would be entitled to a refund if they can’t make a flight, or are having trouble with weather (where they are located). It doesn’t matter that my place is unaffected. Well…I recall the extenuating cirucumstances only mentioning the “destination” area - but Air changed this. I found the old policy:
Extenuating Circumstances for Guest Cancellations
There’s a death in the guest’s family
The guest has a serious illness or there’s a serious illness in their family
There’s a natural disaster in the destination country
There’s political unrest in the destination country
The guest has jury duty or other similar civil obligations
*** New extenuating circumstances***
Valid extenuating circumstances include:
"Unexpected death or serious illness of a host, guest or immediate family member
Serious injury that directly restricts a guest’s ability to travel or a host’s ability to host
Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)
Endemic disease declared by a credible national or international authority (such as the US Center for Disease Control or the World Health Organization)
Severe property damage or unforeseen maintenance issues that directly impact the ability to host safely
Government-mandated obligations issued after the time of booking"
------- It was confirmed by the rep. yesterday that any member traveling with the guest can use this. So yes, if the guest’s friend has an illness, then the entire group can cancel. If one member can’t make the trip due to severe weather, then the whole group can cancel for free. Basically, there really is no cancellation policy that protects owners anymore. And yes, any member of the group can submit an online obituary and claim to be related to that person. ------