Is anyone successfully using the Properly app?

I downloaded this app after a webinar, and I had such high hopes! It’s super clunky for me, and while I’m no computer expert, I’m also not useless at programs and apps. I seem to have so much trouble using this app and I can’t even get it to stay open, it keeps crashing.

I haven’t had any luck getting support from Properly. Tried this weekend with emails sent, tried again today during business hours and still no replies…

Is anyone using this app successfully and if so, can you share some tips with me? Maybe I’m dumber then I think I am…