Thank you Joan - no I did not receive this and will add to my ongoing communications and dissatisfaction
Thank you very much for the reply - interesting the same problem with Paypal - but yes do be cautious and micromanage your payouts
thank you for the response - yes I agree with being on top of payments - however my were just cut-off and getting that resolved is 22 days and counting …
Do your homework - I am reviewing other companies that provide similar service - overall it has been decent but they are very slow to respond and you mostly get canned responses
Depending on what country you are in and what sort of listing you are offering you would do business with them because they are far and away the undisputed market leader. If you are offering a room in your home you need Airbnb. If you have a vacation rental you have more options.
Without Airbnb I never would have gotten into this business. With them I have a very easy to manage business. I also haven’t had the problems others have had. Keep in mind a forum like this attracts people who have an issue and are looking for help. What isn’t represented here are the thousands of mostly satisfied hosts.
Many hosts here report that without Airbnb they have no business. Far fewer say everything is much better without Airbnb.
2 Likes
Well, I received this email this morning.
(please excuse the sloppy screen shots - there are 2 photos there, it doesn’t repeat, I just couldn’t get there whole thing captured)
However it is from the email address: delivery@jazzro.com and has reply to address of service@boulth.com, which are not airbnb addresses and is some kind of scam.
I thought it was interesting because there are these real reports of getting messages from airbnb to update payment details and so this seems particularly opportunistic. I nearly clicked on it because I had read this thread last night but checked the email address first. I remember there was an opportunistic scam like this last year when they updated the TOS. The scam mimicked those emails informing people about the new TOS.
These are the addresses that real airbnb emails come from.
@airbnb.com
@airbnbaction.com
@airbnbmail.com
@airbnb.zendesk.com
@e.airbnb.com
@express.medallia.com
@ext.airbnb.com
@guest.airbnb.com
@host.airbnb.com
@noreply@qemailserver.com
@outreach.airbnb.com
@research.airbnb.com
3 Likes
Wow. This is an excellent post! You’re right that someone has keyed into how they can take advantage of something Airbnb is doing.
1 Like
They almost got me.
It was there first thing this morning after reading about people getting emails to actually update stuff. The most alarming part was the subject line “your account is on hold”.
The phone number at the bottom comes up on the internet as related to a Netflix scam (also requesting updates to the account) a couple of years ago.
3 Likes
We need to link this onto the other current payment post.
1 Like
Yes, I saw it too. Not sure if I know how to do the link. I will try. Can I just the link from the top of the page?
I think I may have done it, let me know if it’s what you meant. It’s good for me to learn this.
1 Like
Yep, got it. …
1 Like
Not sure what you mean, my payments go directly into my bank account?
I had an Ebay business for 17 years before this one, they were similarly what I would consider rude. I just smile to myself and put it down to them both being American originated countries & assume that’s how big companies speak to their customers in America. 
YES, and I am very concerned! I was just told by a case manager that AIRBNB that my schedule (3pm) payout for a guest in my home would not be made due to some processing/technical issues with PayPal (my routing system).
Last week, something similar—a few hour delay in my payout, but I was told they were experiencing high volume. It showed up within minutes of my complaint.
What is happening???
My payments used to process on the day after check-in but the past month has been running later than that. For instance, my last two guests, as well as the group in the house now, are still showing “processing”. The former two guests are nearly a week overdue. That has been the pattern this month, it seems.
Wow. That list is astounding. Why so many, and wtf is zendesk??
I was curious too. I didn’t read most of the link, it was sort of boring to me but seems like a software they use to log and connect interactions 
I see this has been answered really …But when I noticed an issue, I called them and they advised me they were changing their payment provider and so even though my info was the same, I still had to reenter it and wait 7 days for it to be approved.
I had to make a second call to nudge them and finally, payments are on track again. However I was annoyed with the cagey way they were conversing with me on the issue (their mode when in the wrong but dont want to accept full responsibility).
All is well now however.
2 Likes
I got this notice 3x. I thought it was a scam. On the third one I phoned. CS said there is nothing wrong. Finally connected with any cm who insisted I change payout methods. I have had these methods in place for 24 smd 9 years respectively. I don’t have any more. Then she said she didn’t have any more time for me. The last message was to turn them off and reinstate them.
Why am I supposed to do this? I just want sn honest explanation.
1 Like
Scammers will always send out “phishing” emails to try and catch people out. What you should always do in these cases if you are not 100% sure the email is genuine it not click on the login link in the email but log into your account as you would normally via your web browser bookmark and look for notifications there which back up the email, if there is no notification displayed when you log into your account then it’s likely the email was fake.
2 Likes