I have an inquiry for our home and the guest mentions “their family”. The information provided simply says “8 guests”. I could swear it used to say somewhere how many adults and how many children. Am I remembering incorrectly? If they still show it on an inquiry - where is it?
No - when I get an inquiry. My inquiry just said “8 guests”. So now I have to ask the inquirer whether they have any children. I’m not trying to discriminate. We just have a unique home that has safety aspects for young children that I want parents to know about BEFORE they book.
That’s a Booking Request, not an Inquiry, @James333. The OP is referring to not seeing the breakdown on an Inquiry.
Well, I must be getting old. I swear the adult vs children breakdown was not on the inquiry when I first saw it, but it is there today (they have not booked). Maybe my computer was on the fritz and didn’t scroll down that far.
1 Like
While you could have missed it, it’s also possible that it was a momentary glitch. I’ve had several weird glitches that rectify themselves.
Had a Request about a month ago that said the Request was awaiting guest verification, and that it would be cancelled in 24 hrs if the guest didn’t submit his ID verification. It kept counting down until it said it would be cancelled within 30 minutes. Yet below that, on his profile info, there was a check mark next to “Identity verified”.
The guest told me he already was verified, and couldn’t figure out why it would say that, and I kept updating him that on my end it still said his Request was about to be cancelled. He kept uploading his ID again and again, and it finally worked about 15 minutes before the 24 hours ran out. Was really frustrating and time consuming for both of us.