EVEN WHEN AIRBNB ADMIT THE PAYOUTS - DUE 16 AND 22 DAYS RESPECTIVELY - WERE NOT MADE - THEY STILL REFUSE TO PAY - AND CONTINUE TO LIE - STALL AND DELAY!
Airbnb Support12:15 PM
I know Alex that you haven’t been paid yet, and that’s why allow me to check my resources here what’s causing the issues.
Alex12:17 PM
Whats ‘causing the issues’ - is that you have not processed or sent my two missing payments - WHY can’t you just direct the AIRBNB PAYMENTS DEPARTMENT to pay me TODAY PLEASE?
Alex
12:08 PM
I am not well - I’m intensely frustrated and most upset!
ALL YOU NEED TO DO IS CHECK “COMPLETED PAYOUTS” - If LUMA and RENAN are NOT listed there their payments have NOT been processed or SENT - any sane person could check this in one minute - so why do you need more time to ‘inestigate’ - when you know as well as I know that AIRBNB havew NOT paid me for hosting these reservations - I now demand not only the total of the missing payments but compensation for stress and time spent on trying to get paid >>>
HERE IS ALL THE ‘INVESTIGATION’ YOU NEED TO DO! >>>>>
I HAVE SENT 40+ MESSAGES OVER 3 WEEKS!
15 Airbnb support staff members have been allocated to my complaint but not one in the 15 has taken any action to help me get paid - all 15 should have their jobs at AIRBNB terminated - they are clueless and dysfunctional!
WHY HAVE MY TWO OVERDUE PAYOUTS NOT BEEN SENT?
WHEN WILL THEY BE SENT?
AIRBNB IS TOTALLY DYSFUNCTIONAL - SUPPORT STAFF DON’T KNOW HOW TO HELP A HOST GET PAID!
WHEN WILL YOU REQUEST THE HOST PAYMENTS SECTION TO PAY ME?
PROOF MY PAYOUTS HAVE NOT BEEN PROCESSED OR SENT:
1: NEITHER “LUMA” OR “RENAN” RESERVATIONS ARE LISTED IN THE AIRBNB “COMPLETED PAYOUTS” LIST SO THAT IS 100% UNEQUIVOCAL PROOF THAT THE PAYOUTS HAVE NOT BEN PROCESSED OR SENT AND THAT I HAVE NOT BEEN PAID.
2: NO automated ‘PAYMENT DETAILS EMAILS’ - which every host receives the same day an AIRBNB HOST payment is sent - have been sent in regard to these two reservations.
3: HOW MUCH MORE PROOF DO YOU NEED THAT I HAVE NOT BEEN PAID!!!
WHY DO AIRBNB REFUSE TO PAY ME?
WHY DO THE SUPPORT STAFF REFUSE TO HELP ME GET PAID?
ALL THEY DO IS DELAY, STALL, AND LIE!
HERE ARE THE GUEST DETAILS OF THE TWO OVERDUE HOST PAYMENTS - PLEASE GET THESE TWO RESERVATIONS PROCESSED AND PAID TODAY!
MISSING PAYOUT 1: LUMA - NOW 21 DAYS LATE!
Booking details:
GUEST NAME: LUMA
Confirmation code
HM89YTYHAC
Guests
15 adults
Check-in
Thu, Jun 8, 2023
Check-out
Sun, Jun 11, 2023
Booking date
Tue, Nov 8, 2022
Confirmation code
HM89YTYHAC
Guest paid
R$1,361.67 x 3 nights
R$4,085.00
Cleaning fee
R$395.00
Guest service fee
R$632.47
Occupancy taxes
R$18.89
Total (BRL)
R$5,131.36
Host payout
3 nights room fee
R$4,085.00
Show breakdowns
Cleaning fee
R$395.00
Host service fee (3.0% + VAT)
-R$138.41
Total (BRL)
R$4,341.59
MISSING PAYOUT 2: RENAN - NOW 15 DAYS LATE!
Booking details:
GUEST NAME: RENAN
Confirmation code
HMDRSE9KH4
Guests
8 adults
View
Check-in
Wed, Jun 14, 2023
Check-out
Wed, Jun 21, 2023
Booking date
Tue, Jun 13, 2023
Confirmation code
HMDRSE9KH4
Guest paid
Accommodation
R$6,938.32
Guest service fee
R$979.53
Occupancy taxes
R$29.25
Total (BRL)
R$7,947.10
Host payout
Total Stay Price
R$6,938.32
Show breakdowns
Host service fee (3.0% + VAT)
-R$214.37
Total (BRL)
R$6,723.95
SUMMARY:
GUEST NAME: LUMA - NOW 21 DAYS OVERDUE!
HM89YTYHAC:
MISSING HOST PAYOUT: R$4,341.59
GUEST NAME: RENAN - NOW 15 DAYS OVERDUE!
HMDRSE9KH4:
MISSING HOST PAYOUT: R$6,723.95
TOTAL OF 2 MISSING PAYOUTS: R11.065,54
Alex4:04 PM
So Chloie - you have acknowledged that I have not been paid - thank you for your honest concession - so the issue now becomes - when am I going to be paid my missing R11.065,54 PLEASE?
GUEST NAME: LUMA - NOW 21 DAYS OVERDUE!
HM89YTYHAC:
MISSING HOST PAYOUT: R$4,341.59
GUEST NAME: RENAN - NOW 15 DAYS OVERDUE!
HMDRSE9KH4:
MISSING HOST PAYOUT: R$6,723.95
TOTAL OF 2 MISSING PAYOUTS: R11.065,54
Regards,
Alex
Message from Airbnb Support
Airbnb Support
12:15 PM
I know Alex that “you haven’t been paid yet”, and that’s why allow me to check my resources here what’s causing the issues.
Airbnb Support4:10 PM
Hi Alex,
This is Earl, let me investigate on your case since the escalations always end up on us. Don’t worry because I’ll look into it and upon checking your payout, yes it still hasn’t pushed through. Your guest already paid all of the reservation fee. Let me look into it what caused this problem alright?
Best,
Earl
Alex4:20 PM
So EARL you are AIRBNB support staff number 17 to look at my complaint about two missing host payouts - I don’t care what caused the problem - I just want a solution - I want to be paid - I have waited long enough - I demand that I be paid TODAY - My guest LUMA paid her fees in 2022!
What does AIRBNB do with this money?
It should be held on trust as per the promise to the AIRBNB member who paid the Airbnb ACCOMODATION fees and as per the fake AIRBNB promise to pay hosts within 24 hours of guest arrival.
Obviously AIRBNB is having cash flow problems - this is the third time this has happened to me this year and we are still only at JUNE!
Can I recommend one way AIRBNB save some money and conserve their funds - do NOT employ 17 support staff to delay and stall a solution to an AIRBNB host’s two missing payments as they have done in this case!
SO WHEN DO I GET PAID my missing R11.065,54 PLEASE?
GUEST NAME: LUMA - NOW 21 DAYS OVERDUE!
HM89YTYHAC:
MISSING HOST PAYOUT: R$4,341.59
GUEST NAME: RENAN - NOW 15 DAYS OVERDUE!
HMDRSE9KH4:
MISSING HOST PAYOUT: R$6,723.95
TOTAL OF 2 MISSING PAYOUTS: R11.065,54
Regards,
Alex
Alex4:27 PM
WHY CAN’T YOU JUST INFORM THE AIRBNB HOST PAYMENTS SECTION OF THE MISSING PAYOUTS - REMIND THEM THAT THE AIRBNB PROMISED PAYMENT WITHIN 24 HOURS OF GUEST ARRIVAL HAS NOW PASSED by 21 days for LUMA and 15 days for RENAN - AND REQUEST THEM TO PAY ME TODAY?
WHY NOT RESOLVE THE PROBLEM - INSTEAD OF CONSTANTLY STALLING AND DELAYING - WHEN YOU DESTROY THE TRUST OF YOUR HOSTS - YOUR MAIN BUISNESS PARTNERS - YOU EVENTUALLY DESTROY THE BUSINESS!
Alex
Chloie had to “investigate” - now you EARL have to “investigate” - no doubt the next support staff after you - number 18 support staff on this single complaint - will also have to “investigate” - how long is this absurd and insulting nonsense - this pointless charade - going to continue?
PAY ME TODAY PLEASE!
Alex
Airbnb Support5:07 PM
I apologize for your frustrations Alex, but I’ll be doing the investigation since we need to review certaion policies and to check your payout on why is it missing.
Alex6:31 PM
YOU CAN PAY ME TODAY AND STILL DO YOUR FOREVER “INVESTIGATIONS” - WHY SHOULD I CONTINUE TO BE STALLED AND DELAYED NOW THAT YOU ADMIT THE FACT THAT I HAVE NOT BEEN PAID?
WHY SHOULD MY 21 DAY LATE AND 15 DAY LATE PAYOUTS CONTINUE TO BE HELD UP BY YOUR ‘POLICY REVIEWS’ - YOU CAN PAY ME NOW AND DO YOUR ‘INVESTIGATIONS’ AND ‘POLICY REVIEWS’ FOR THE NEXT DECADE.
And what you say is a lot of nonsense - my two payments were not processed and sent because a decision was made by AIRBNB HOST PAYOUT officials to delay my payouts - for cash flow reasons - we all know that AIRBNB systematically delays big payments to help with increasingly difficult cash flow problems - all you need to do is tell them to cease this appalling business practise of punishing big payment hosts - the very business partners any normal and sane company would protect rather than punish - but you do not need to continue to delay and stall on my 15-21 day overdue payouts - there is no reason why you can’t request that I be paid TODAY PLEASE!
I have 21 future reservations booked by AIRBNB - Why do they treat the best and busiest AIRBNB HOST in Rio de Janiero so badly!
I am arguably AIRBNB’s best business partner and fees generator in Rio de Janerio - the top city for tourism in South America - what commercial logic compells AIRBNB management to treat me so badly - ignore my countless messages about missing payouts - employ 15 -17 dysfunctional support staff to lie, stall, and delay in regard to my missing payouts - deliberately withhold my payouts for weeks on end with no promise of a payment date !
Please help me get paid - I cant carry on much longer without income to pay utility bills and today I have a large group of 10 AIRBNB guests arriving for 4 days - I can’t pay AIRBNB UTILITY bills without AIRBNB income - Thank you Alex
Airbnb Support6:44 PM
Hi Alex,
Have you tried changing your payout method? There might be a chance that your card already reached its limit. As you’ve mentioned, you’ve lots of bookings and also big payouts.
Alex6:47 PM
WHO ARE YOU?
EARL?
Airbnb Support6:47 PM
Yes Alex.
Alex7:06 PM
EARL - STOP STALLING ON MY PAYOUT - WHAT A STUPID SUGGESTION - IF THE PAYMENTS HAVE NEVER BEEN PROCESSED OR SENT HOW CAN THAT BE BECAUSE OF ANY PROBLEM WITH THE PAYOUT METHOD?
NO AUTOMATED AIRBNB PAYMENTS EMAILS WERE SENT - NO LISTINGS OF LUMA AND RENAB ARE IN “COMPLETED PAYOUTS” - ANY IDIOT KNOWS THAT MEANS THE PAYMENT WAS NOT PROCESSED OR SENT - ALMOST CERTAINLY INTENTIONALLY BECAUSE OF AIRBNB’S NOTORIOUS CASH FLOW PROBLEMS - THAT YOU ARE DOING A VERY POOR JOB OF TRYING TO COVER UP.
BESIDES I HAVE RECEIVED ONE AIRBNB PAYMENT THIS WEEK - IN RESPECT OF AIRBNB GUESTS (GUEST KANDICE) AFTER LUMA (21 DAYS OVERDUE) AND AFTER RENAN (15 DAYS OVERDUE) - SO HOW CAN THERE BE ANY PROBLEM WITH THE PAYOUT METHOD - IN FACT IT WORKED PERFECTLY WELL THIS WEEK - YOU KNOW THERE IS NO PROBLEM WITH THE PAYOUT METHOD - YOU SIMPLY SUGGEST THIS AS A FALSE FLAG TO FURTHER STALL MY 15-21 DAY OVERDUE PAYOUTS - I’VE BEEN AN AIRBNB HOST FOR 8 YEARS - DON’T BORE ME WITH THESE PATHETIC, AMATUERISH, STALL AND DELAY TACTICS!
ARE YOU GOING TO GET ME PAID OR PRETEND TO BE DOING SOMETHING USEFUL BUT IN FACT DOING NOTHING OF ANY VALUE TO RESOLVE THIS HOST PAYMENT DEFAULT?
I DEMAND THAT YOU GET MY PAYOUTS PROCESSED AND SENT TODAY - I HAVE ALREADY HELPED OUT AIRBNB WITH THEIR CASH FLOW PROBLEMS WYH THESE 21 AND 15 DAY PAYOUT DELAYS - I SHOULD NOT HAVE TO CONTINUE TO SUBSIDIZE THIS MULTI BILLION COMPANY SIMPLY BECAUSE IT FALSELY OVERSTATES ITS CASH RESERVES TO ITS BANKERS AND INVESTORS - CASH IN BANK THAT CONTRACTUALLY SHOULD HAVE BEN PAID TO HOSTS IS NOT AUTHENTIC CASH IN BANK - ITS PRETEND CASH IN BANK!
SO WHEN DO I GET PAID - IS YOUR AIRBNB SALARY DELAYED BY 21 DAYS - OR DO YOU EXPECT TO BE PAID PUNCTUALLY BY AIRBNB?
WHY CAN’T I BE PAID TODAY - I’VE DONE MY BIT TO HELP OUT WITH AIRBNB CASH FLOW PROBLEMS - I NEED THIS MONEY ASAP TO PAY MY MASSIVE STAFF AND UTILITY BILLS - ONE PAYOUT IN THREE IS NOT ENOUGH TO COVER THE MONTHLY BILLS?
WHEN DO I GET PAID PLEASE?
Alex
Alex7:16 PM
You have shown zero interest is remedying AIRBNB’s 15-21 day host payment defaults - where is “Chloie, from Airbnb’s Resolutions team” - she said she would resolve this matter?
You show no genuine interest in helping the host get paid - only in more stall and delay nonsense - so can Chloie come back and fix my payout defaults please?
Alex
Alex7:21 PM
WHEN DO I GET PAID PLEASE?
Alex
Jul 1, 2023
Alex6:25 AM
I know Alex that “you haven’t been paid yet”,
Chloie, from Airbnb’s Resolutions team
Message from Airbnb Support
12:15 PM - 30 JUNE 2023
1 AUGUST 2023:
SO WHEN DO I GET PAID my missing R11.065,54 THAT i “haven’t been paid yet”?
GUEST NAME: LUMA - NOW 22 DAYS OVERDUE!
HM89YTYHAC:
MISSING HOST PAYOUT: R$4,341.59
GUEST NAME: RENAN - NOW 16 DAYS OVERDUE!
HMDRSE9KH4:
MISSING HOST PAYOUT: R$6,723.95
TOTAL OF 2 MISSING PAYOUTS: R11.065,54
WHEN DO I GET PAID my missing R11.065,54 THAT AIRBNB RESOLUTIONS TEAM ACKNOWLEDGE I “haven’t been paid yet”?
AIRBNB promised me they pay within 24 hours of guest arrival - AIRBNB LIED - THAT WAS A FALSE PROMISE - NOW 22 DAYS AFTER LUMA GUEST ARRIVAL YOU STILL CONTINUE TO LIE, STALL AND DELAY - WHICH MEANS THE FALSE AIRBNB PAYMENT PROMISE IS NOW BECOMING A FRAUDULENT AIRBNB PAYMENT DEFAULT PROMISE!
What are you - a bunch of corporate fraudsters?
CHEATS AND CROOKS?
CEASE THE LIES - STALLING AND DELAYS - PAY MY OVERDUE HOST FEES TODAY!
Alex
I know Alex that “you haven’t been paid yet”,
Chloie, from Airbnb’s Resolutions team
Message from Airbnb Support
12:15 PM - 30 JUNE 2023
Alex6:45 AM
1 JULY 2023 - STILL NO SIGN OF AIRBNB PAYING A 22 DAY OLD HOST DEBT THEY DON’T DISPUTE!
HOW BROKE EXACTLY IS AIRBNB?
HOW BAD REALLY IS THE CASH FLOW SITUATION?
IT’S A VERY SUSPICIOUS SITUATION WHEN THE AIRBNB MEMBERS PRE-PAID MY HOST FEES - LUMA PAID HER HOST FEES IN ADVANCE IN 2022 - AIRBNB RECEIVED AND HELD THE HOST FEES PAID ON TRUST, WELL IN ADVANCE BY THEIR MEMBERS, IN THE HONEST EXPECTATION THAT AIRBNB IS NOT A FRAUDULENT OUTFIT AND WILL HONOUR IT’S PROMISE TO PAY THE HOSTS, THAT ACCOMODATED THEIR STAYS, WITHIN 24 HOURS OF GUEST ARRIVAL - AND YET NOW 22 DAYS AFTER GUEST ARRIVAL AIRBNB HAVE NO AVAILABLE FUNDS TO PAY THE HOST - SO WHAT HAS AIRBNB DONE WITH IT’S MEMBERS PRE-PAID HOST FEES?
PRETENDED TO BANKS AND INVESTORS AND SPECIALIST AIRBNB FINANCIAL ANALYSTS - SOME OF WHOM, I WILL BE CONTACTING SOON WITH A COPY (WHICH I HAVE ALREADY TAKEN) OF THIS FILE SO THEY CAN ASK RELEVANT PUBLIC QUESTIONS ABOUT AIRBNB CASH FLOW - QUESTIONS LIKE IS THAT BIG PILE OF CASH IN AIRBNB’S BANK ACCOUNT REAL CASH OR PRETEND CASH THAT CONTRACTUALLY SHOULD HAVE BEEN PAID TO AIRBNB HOSTS?
WHEN DO I GET PAID my missing R11.065,54 THAT AIRBNB RESOLUTIONS TEAM ACKNOWLEDGE I “haven’t been paid yet”?
Regards,
Alex
Alex7:23 AM
“upon checking your payout, yes it still hasn’t pushed through.”
Airbnb Support4:10 PM - 30 JUNE2023
Hi Alex,
This is Earl, let me investigate on your case since the escalations always end up on us. Don’t worry because I’ll look into it and upon checking your payout, yes it still hasn’t pushed through. Your guest already paid all of the reservation fee."
So EARL you acknowledge that my two missing payouts “still hasn’t pushed through” - so WHY ARE YOU NOW REFUSING TO HELP ME GET PAID?
Are you paid by AIRBNB to stalll and delay HOST payouts - with an extra monthly bonus for a false flag lie to a host like ‘maybe your payout method’ is the reason you have not been paid?
You are obviously not paid to help hosts with missing payouts - because you have had my file for a full day and although you know that these are authentic 16 and 22 day AIRBNB HOST payout defaults - you still haven’t lifted a single finger to remedy the default and get the host paid?
So “since the escalations always end up on us” - what exactly have you done, EARL, to ‘escalate’ a solution to these 16 and 22 day old AIRBNB PAYOUT DEFAULTS?
If you are in the ‘escalations’ department - you should know how to ‘escalate’ a solution to my missing payouts - if you don’t know how to ‘escalate’ a solution - you are incompetent - unfit for purpose - and should not be working in the escalations department!
WHEN DO I GET PAID my missing R11.065,54 THAT AIRBNB RESOLUTIONS TEAM ACKNOWLEDGE I “haven’t been paid yet” AND in respect of which EARL of ‘AIRBNB escalations’ admits that although my missing payouts “still hasn’t (been) pushed through (yet)” - but in respect of which Earl of escalations has sat on the file for a full day and doesen’t seem to know how to ‘escalate’ (doesnt know how to help a host get paid for 15-21 day old missing payouts!)?
WHEN DO I GET PAID my missing R11.065,54 Earl?
I DEMAND PAYMENT TODAY!
Regards,
Alex
Airbnb Support4:52 PM
Hi Alex,
This is Earl again. I do understand what you are saying that’s why we are offering other solution to help you out on this one. We are trying to figure out your concern that’s why we provide deep investigation further in your case. I hope you understand this Alex. Thanks.
Best,
Earl
Alex5:07 PM
What other solutions are you offering Earl?
There is only one solution I am interested in - honour your company promise to pay my 16-22 day overdue host fees - you know I have not been paid but you refuse to rectify the position - do your fictitious “deep investigation” (which is just your fake cover for AIRBNB CASH FLOW PROBLEMS THAT ARE OBVIOUSLY SO SERIOUS ARBNB STILL CAN’T PAY ME NOW AFTER A 16-22 DAY DELAY ) if you must - but your defective internal procesures have nothing to do with me - why should this imaginary “deep investigation” further delay my payment that you have acknowledged I am entitled to and which should have been paid 16-22 daya ago - how am I supposed to pay utility bills next week? - utility bills run up by large groups of AIRBNB guests on the basis that I would be paid my host fees.
STOP IGNORING THIS PERFECTLY REASONABLE QUESTION IN RELATION TO TWO BIG AIRBNB HOST PAYOUT DEFAULTS?
WHEN DO I GET PAID my missing R11.065,54 Earl?
WHEN?
Alex
Alex5:13 PM
IF AIRBNB CAN’T PAY ITS BILLS AS THEY FALL DUE FOR PAYMENT - IT IS TECHNICALLY INSOLVENT - AND SHOULD BE INVOKING BANKRUPCTY PROCEDURES!
YOU ARE SAYING WE CAN’T PAY YOU NOW - USING THIS FAKE INVESTIGATION NONSENSE AS A COVER - SO THEN - WHEN CAN AIRBNB AFFORD TO PAY ME?
STOP IGNORING THIS PERFECTLY REASONABLE QUESTION IN RELATION TO TWO BIG AIRBNB HOST PAYOUT DEFAULTS?
WHEN DO I GET PAID my missing R11.065,54 Earl?
WHEN?
Alex
Alex5:24 PM
I AM PUBLISHING A COPY OF THIS FILE - SHOWING THE RANK INCOMPETENCE OF AIRBNB STAFF IN RESOLVING MISSING PAYOUTS - AND THE TOTAL INDIFFERENCE OF ITS ‘ESCALATIONS’ STAFF TO PAYING A HOSTS 16-22 DAY OVERDUE HOST FEES - ON THE AIRBNB HOSTS FORUM TONIGHT - SO OTHER AIRBNB HOSTS ARE ALSO AWARE OF HOW PRECARIOUS AIRBNB’S CURRENT FINANCIAL POSITION IS AND HOW DANGEROUS THIS IS FOR THEM WHEN THEY SEE UNDISPUTED HOST PAYMENTS UNPAID FOR SO LONG AND WITH NO INTEREST IN AIRBNB HONOURING ITS OVERDUE HOST DEBTS.
THIS IS AN OPEN FORUM - ANY INTERESTED MEMBER OF THE PUBLIC CAN ACCESS IT IF SENT THE LINK AND MANY WILL.
https://airhostsforum.com/
STOP IGNORING THIS PERFECTLY REASONABLE QUESTION IN RELATION TO TWO BIG AIRBNB HOST PAYOUT DEFAULTS?
WHEN DO I GET PAID my missing R11.065,54 Earl?
WHEN?
Alex
Alex5:30 PM
WHY CAN’T YOU JUST INFORM THE AIRBNB HOST PAYMENTS SECTION OF THE MISSING PAYOUTS - REMIND THEM THAT THE AIRBNB PROMISED PAYMENT WITHIN 24 HOURS OF GUEST ARRIVAL HAS NOW PASSED by 22 days for LUMA and 16 days for RENAN - AND REQUEST THEM TO PAY ME TODAY?
WHY NOT RESOLVE THE PROBLEM - INSTEAD OF CONSTANTLY STALLING AND DELAYING WITH FICTITIOUS “DEEP INVESTIGATION” CLAIMS THAT HAVE NOTHING TO DO WITH THE HOST AND SHOULD NOT BE USED TO BLOCK HIS OVERDUE PAYOUTS - WHY CAN’T YOU DO THIS TODAY?
EXPLAIN TO ME - WHY CAN’T YOU DO THIS TODAY?
HOW MANY DAYS - WEEKS - MONTHS - HAS THE AIRBNB PAYMENTS SECTION TOLD YOU TO LIE STALL AND DELAY MY MISSING PAYOUT CLAIMS?
EXPLAIN TO ME - WHY CAN’T YOU DO THIS TODAY?