Thanks, I figured as much.
If you’re curious, I took the review here to this forum to see what people here thought: Need help with response for a review
Along those lines, her first message to me should have tipped me off. As though it was somehow my fault: “It took me over an hour to book usinf airbnb app. I wonder if people give up and look elsewhere.”
So my second question (questions?) is: does Airbnb plan to do any further “educating” of guests re: reviews, and do they explain where the process starts and ends with Airbnb and the host? As in, what each entity is responsible for so we aren’t getting credit card questions and verification questions and whatever else we just can’t help with that casts us (as hosts) in a dim light to what will be our future guests…who will ultimately review us on their entire experience with Airbnb?