The confirmation message went in the same thread as the inquiry. So she will know sooner or later.
Since it was an IB you can contact AirBnb and say you are uncomfortable and to cancel. You are allowed 3 a year without penalties but make sure that Air cancels for you. If they ask you have a very good justification. IMHO
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So you’re raising rates on a listing that does not provide the things potential guests are asking for?
Use @KKC’s message and also put it in your listing and HR. Honestly, everything seems to annoy you.
I get people asking for your 10 things all the time. They keep asking and I block them from my listing. You have multiples and they still booked with you at a higher rate. I’m failing to see the issue. They probably don’t even know it’s you as host at the 2nd place.
At a different listing for more money without caveats on her part. Yay.
Amen.
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Why didn’t you just go into her messages and block her then she couldn’t have booked any of your listings .?
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that’s what I should have done but I had not figured out how to. I learned that after I started this thread. I will do that from the next time.
People ask for things I don’t provide. I can’t do anything about that. What I provide is clear in the listing. There is info on pets, occupancy limits, no smoking, etc. Check in check out times are listed. I don’t want to add things I don’t provide to my house rules e.g. Keurig, bikes, snorkel gear, etc.
Their inquiry sends me a clear signal that my listing is one of the better options for guests for those dates. So maybe my rates can go higher.
I did this today as well. Raised rates by 10% after an inquiry, and got an instant booking!
Sorry you got that impression. I don’t get annoyed by guests who are paying me good money. And now, I like inquiries too. Yes, I’m annoyed by people who want me to be a travel insurance provider, or give me low ratings because their expectations are too high for the price they paid.
The issue is of business sustainability. She gives me a lower than five star rating and I won’t be making as much money later.
But maybe since guests think a 4* rating is a good rating, perhaps guests will still book if I have a lower rating.
Hopefully. I will report back with the review she leaves in March.
@house_plants I can’t even with you anymore. You just seem to be a moving target when people try to give you feedback that can help you with guests who appear to give you headaches, which, based on your posts are every single booking you have.
You’ve been told - make it clear in your listing and HR. Yes people will ask. Make a saved message - Thanks for your Inquiry/RTB. We cannot accommodate any special requests for additional people, pets, or supplies not listed. If this is an issue, this listing may not be appropriate for you. We suggest you look at the other 300+ listings in the area.
Boom, you’re done. Everything else is just you making noise.
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Thanks… what you are saying is I’m learning and changing, so I’m a moving target. That’s what I’m here for: learn the system, adapt, and thrive.
Like most people, I only post about the problem guests. 95% of the guests don’t give me any problems.
Aye.
I still cannot fathom how this is still a topic. Maybe I’m missing something.
JF
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Feel free to skip on by then. if you don’t like it, don’t read it.
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You’re missing a point completely here.
In order to keep this forum free from spammers, scammers, anti vaxxers, trolls and general nutters, some of us are obligated to not skip on by. My mental jury is out as to which category you fall into.
JF
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Probably. Can you explain what I’m missing? Some things that might be obvious to long term hosts might not be obvious to newer hosts like me.
I learned a lot by starting this thread.
I can’t see that you’ve learned a darn thing except that you were wrong about how Covid vaccines work.
I’m muting this and you because it’s too frustrating trying to tell you the same stuff over and over and you just won’t stop.
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I am at a loss why you do not simply HAVE these one-time-purchase things - they would get you a booking and inquirys would stop for people who want a specific coffee maker or a desk. A one time cost ($25 for a white noise machine for example) and the list grows smaller.
We look at any interaction with a potential guest as an opportunity - in these cases, letting us know what is missing or is needed. And some are simply things you could have as saved messages: “We do not have a washer and dryer on site, but there is a laundromat located at xxxx, about 10 minutes away”. Giving a guest information is what we in the business of hospitality call “hospitality”.
Even things you cannot acommodate you can turn into a positive interaction - “Sorry, we can only host x amount of guests. Hope to see you in the future with a party of xxx or less”. Cost of being gracious and, candidly, an adult, $0.00.
I agree with the other hosts who have tried to help you and your constant deflections and evasive responses are not endearing you to the people who are your best resource.
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There are some things a host may be unable to provide, like hi-speed Wifi. I only had the option of cell-based Wifi, which was metered and quite expensive, until quite recently, and I have now upgraded. It still isn’t lightning speed, as I’m sure many people are accustomed to, but at least it’s faster and unlimited. But I was very clear in my ad about the limited Wifi so I never had any guests complaining about it.
I also wouldn’t purchase a white noise machine, as there is no space for anything else in the guest room, and have never had any guest ask about one. I do provide earplugs for those who require silence when they sleep, but it’s pretty quiet at my place normally, anyway. Crickets and frogs mainly.
But something like a desk and a chair seem awfully basic.
And I don’t get guests who inquire about things like what type of coffee maker I have. They’ve all been quite happy with the French press and selection of teas. I wonder why some hosts get so many guests who inquire about stuff like this when other hosts never do.
It’s like watching a house plant wander toward the window when you want it to grow the other direction. 
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So you turn the planter!
I was thinking viny plants. Houseplants die for me. An outdoor or greenhouse garden with a schedule works for me.
Wow, after reading this, I think you probably did the guest a favor. You sound like a treat to rent from.
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I bought a like-new Keurig even though I hate them because I got a lot of inquiries. $60 and I got the single Keurig with 80 pods of coffee and the 4 drawer pod storage. FB Marketplace FTW.
A point the OP seems to have an issue with. That the business is hands on hospitality.
Oh but OP’s time is soooo valuable.
I think that’s the general consensus here.
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