I’ve been both since Jan 2012 and hosted hundreds of rentals with mostly 5 star reviews. The seldom time when I had issues and needed to contact Airbnb, I found that they’ve always been very “Guest-Centric” in their decisions. Even in the help area of the website, the topics are very guest-relevant and less so for Hosts. I found this to be very discriminating and unfair, especially it is hosts that are the revenue generators for this $1Bn company.
What has been your experience?