Has anyone else out there found that Airbnb are adding up the nightly rate incorrectly?
Last year I had a dispute with them to try and sort this out and after months got a refund, charming people but oh so slow. Now I’ve found that although they promised to correct the software it’s still going on. Recently they’ve made a payment that was down by £25. Considering the amount of hosts out there there’s potentially a lot of refunding needing to be done as both my friend hosts are having the same problem.
We are in the Uk has anyone else had this problem?
I’m in the Uk too but haven’t noticed this happening. But I will be checking!
They once made an error in calculating a refund amount owed to my account (I’m in the U.S). When I pointed it out, they apologized, made the refund (it was like only around $25). They gave me a $100 voucher to apologize. I wouldn’t be surprised if they never got around to fixing the issue.