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My guess is some other hosts must have selected the “would not host again” option with these profiles, so they were unable to instant book. One of them wanted to stuff people on the couch and bring an airbed so I declined her immediately. The other didn’t have any obvious red flags so I accepted.
I’m curious though if simply declining them would have any issues since I’m on IB. My understanding is declining requests to book won’t impact me as I’m on instant book and won’t affect SH qualifications. Although I declined one request to book it did not affect my “acceptance rate”. Just wanted to check if others have similar experiences.
I requested the person who wanted to exceed occupancy to withdraw her request. She started arguing saying they will be comfortable sleeping on the floor, etc. She did not withdraw right away so I declined her to unblock the calendar as the check-in was in 4 days.
Next time I will have to use stronger language with such weirdos.
It’s possible, but I wasn’t aware of any special rules for IB hosts as far as requests are concerned. Declining requests dings your acceptance rating and if you decline “too much”, whatever Airbnb’s criteria is for that, they send threatening messages.
I think they calculate the acceptance rate based on IB as well. I don’t get that many RTBs (since I have IB) so if they only count RTBs in the denominator, I’d have been kicked out long time ago.
What I’m still confused about is that the decline didn’t affect my acceptance rate. It has been over a week since I did the last decline so I know it’s not a lag in database sync.
I’ve declined some for legitimate reasons, like over max occupancy, and also had it not affect my acceptance rate. It must have something to do with the reason chosen or a keyword in the messaging, but I’ve had the same scenario.
Don’t use the decline option - CALL ABB and tell them to check the messages because your max is X number of people and these folks are already breaking HR and you’re not comfortable with hosting them.
Wrong- declining affects Acceptance rate, not response rate. Response rate is lowered if you let an Inquiry or Request expire without taking the required steps to respond.
Are you suggesting that CS reps give out correct information?
Obviously Acceptance Rate refers to the percentage of requests you accept, and Response Rate refers to whether you responded to requests and inquiries within the 24 hr. window.
Then there needs to be a change in wording because y’all are using the words response rate. That’s my point.
Edit: I was responding to comment & apparently that part isn’t showing up.
