Hey guys, I am new to this forum so I hope this is appropriate content.
I had my first AirBnB nightmare yesterday.
A lovely young couple booked my apartment one month in advance and asked me if it was ok to check in at 5am when their flight gets in. I said that was ok for the moment since I had no one reserved for the previous night. A week ago three young girls instantly booked the apartment clashing with the morning the couple arrive. I didn’t notice until the day before, meaning the couple had very short notice for alternative plan.
I felt so terrible about my mistake that I offered the couple my actual apartment while the three girls check out at 10am. It’s a one bedroom so my partner and I literally had to vacate in the early morning. (Horrible morning to say the least).
Meanwhile, I made it very clear to the three girls that they must check out by 10am at the latest and I will be at the door to get it ready for the next couple. I had a very busy day ahead of me and needed to get it ready for the couple waiting patiently.
At 10am they were not answering the door, I heard them giggling away trying to make excuses. Finally they opened the door at quarter past still laughing I saw they weren’t ready, they hadn’t packed and the house was in a terrible state. They asked me to come back in half an hour. I urged them that I only have a small window to clean and I can’t wait any longer. So they told me to clean while they packed. Given I was so desperate I did so. They continued to sit, giggling and chatting while I cleaned around them still unpacked. I urged them four times that they are past their check out and a new guest is on their way. On top of all this as I was a cleaning I stumbled across the packaging of an $80 bottle of Moet brut that was in a cupboard away from airBnB access, I found it open three quarters full with no cork in the fridge. This upset me a lot. I also realised that they went through my drawers that is also not to be accessed by guests. I felt very uncomfortable by the way they treated my space, the situation and ill consideration of my time.
AND THEN they asked if they could leave their luggage since they had a later flight. We agreed we would meet at 4pm and I will let them back in while the couple was out. At 2.30pm they called me and told me they were outside waiting. I told them I was far and our arrangements was for 4pm. They then told me they need to be at the airport by 4pm! I didn’t feel comfortable disturbing the current guests because of poor communication from previous guests so I dropped what I was doing and made my way to the apartment to let them in. Of course they weren’t there, making me wait another half hour.
(ok perhaps this is more of a vent than advice…)
Is the onus on me that the couple didn’t have a place to come to although check in at 5am is almost another nights rate? Their one day in Melbourne was partly ruined because of this. Should I do anything to make it up to them or just leave it?
Should I ask the three girls to replace the bottle of Moet? Can I enforce a no 18yr olds policy?