Hi Awesome Hosters -
Had a booking request from someone in France for next July -
She had no ID verification which I require - and I believe airbnb now does require it also-
Told her we’d love to have her/please verify ID -
She said it would be a few days before she could do it, and please hold those dates for her -
(ha ha ha as-if!)
Told her the dates will remain open to anyone who wants them, but we hope to meet her blah blah blah
Five days have passed.
Noticed this morning that on the reservations part of my account she is marked ‘canceled’. On the message part she is still ‘pre-approved’.
Wrote her to ask what’s-up how-can-I-help-you blah blah blah
She wrote back that she tried to have her ID verified by that it ‘went wrong so it was broken off’ and that she’s going on holiday for a week so can look into it when she gets back, but…“we’ve already booked our flight so please hold those dates open for me”.
Obviously, I’m not going to do that - and I told her nicely that - although obviously I’m not getting a lot of booking requests for next July…
Now here’s my question - if airbnb has marked the reservation as ‘cancelled’ - why would that be? Did they cancel it because of the ID verification gone wrong? Is it because it’s been 5 days since the pre-approval?
Anyone have any ideas?
I could write to airbnb about this but thought you all might have a quicker answer - and if not - you can learn from what I find out! ; )