if you only just listed and dont have other reviews. delete your listing and re do it.
2 Likes
This discussion has been so encouraging to me. I had the exact same thing happened to me last Sunday. The woman was my first booking and gave me a 3 overall even though she gave me four 5ās in the different categories. I got my warning email from Airbnb and my listing is now āat risk.ā
Of course the woman private messaged me that it was her fault for not reading my very concise description but then she still complained about the space publicly.
I also learned my lesson as I did my response to her review before I even noticed she gave me an overall 3 so I did not call her out on not reading the description. Lesson learned. Wait a couple daysā¦
Thanks for encouraging me to just move on and hope for better reviews in the future. Itās just hard because I had a flurry of bookings but now silence for the last five days ever since her review. But I will stay hopeful!!
1 Like
Donāt give up just define for yourself what you are willing to tolerate and stick to it. I also recap house rules with our door code the night before guests arrive.
We donāt do instant book, we donāt haggle and we donāt rent to unreviewed guests. Iām sure this costs down on potential bookings but, so far, the only time we have had a problem is when we make an exception for someone.
I get people trying to argue me into giving them a chance but, this is the home that I live in (Airbnb downstairs) and I need to be comfortable for myself and my neighbors, who I value.
L
I think that you can still edit your review of them if you wish.
I can edit the review? How?
I did write to airbnb, but they didnāt respond, the review is still there and no new inquiries at all
To edit a review:
Go to Profile
Click Reviews
Select Reviews By You
Find the review youād like to edit
If itās been more than 48 hours, or your host or guest has also posted a review, your review canāt be edited or deleted unless it violates the content policy.
Go to Profile on Airbnb.
Click reviews.
Select Reviews by you.
I hope that will help you.
I had more luck with calling Airbnb than msging them.
napisala:
HumptyDumpty,
thanks, but as this thread clearly states, the guest has posted a review -
with lots of lies - and itās been more than 48 hours
I had a guest that reviewed me unreasonably one time. I was very angry and.so I waited quite a while to respond, until I could do emotionless fact based response. Facts only. No conclusions.
For example āguest seemed annoyedā?
Nope.
Guest expressed dismay when remindedāof 10AM checkout at 1130.
Even better:
Granted early check in request. Guest expressed dismay when remindedāof 10AM checkout at 1130.
5 Likes
Well, looks like I couldnāt get past it. Got suspended from airbnb this morning for being below 4* average. Iām allowed to finish hosting the present bookings, but even if they all gave me 5* reviews, there arenāt enough bookings to bring it up to above 4*. So, any potential review in 2 weeks is not going to do anything.
Hosting lasted all of 2 weeks.
1 Like
Oh dear so sorry to hear. I guess you could chase your tail trying to get airbnb to reconsider, but there are other platforms to list on (āI get knocked down, but I get up again . . .ā)
2 Likes
Actually, I really donāt want to continue doing short term rental. These last 2 weeks have been so stressful, that I just donāt want to have that kind of life. Every guest Iām hopeful and am trying to do everything I can to get a 5-star review and I had several that didnāt review at all.
I was even going to try to hang in there and see if they would reinstate me, if I could just get enough good reviews from the current bookings, but then I just got a call from a guest that moved in last night and she said that she couldnāt stay because the lighting wasnāt good enough for her to put on her make-up correctly every day and that she found a piece of trash under the sofa.
I lost it. I canāt do this. Donāt want to do this. Feeling like being held hostage by unreasonable guests and worrying every day. Not going to do this anymore.
I called airbnb and asked them to just give all of their booking fees back to those guests and that Iāll take care of the current guests in the other 2 units and to please cancel any future bookings. The funny thing is that he was trying to warn me of penalties for cancelling and I told him that it really wouldnāt matter, because theyāve already suspended me and that they wouldnāt have reinstated me , because thereās no way I could have gotten my average up past 4*, because I didnāt have enough reviews to counter.
The penalties are cash penalties. So for each cancellation youāre looking at a penalty of between Ā£50 to Ā£100. He was trying to warn you that you might end up severely out of pocket if you donāt see your existing bookings out.
I simply am not willing to leave the units empty for months to come for a
2-day booking here or a 3 day booking there. What are they going to
penalize me with? They canāt withdraw the money from my account. They paid
to paypal and I transferred to my account. I donāt expect to get any
payments for the present guests that are still there. Are they going to
take me to court? Then Iāll see them, with the letters from witnesses, who
were present for some of these guests who wrote scathing reviews.
Airbnb was a horrible experience for me and Iām not going to punish myself
for the next few months worrying about ratings or potential ratings.
If you donāt pay the cancellation penalties, Airbnb will send them to collections. If you live in the U.S. there are dire consequences to having a collection action on your credit report.
1 Like
Well, whatever happens happens. The last 2 weeks were hell and Iāll deal
with the fallout. Wonāt let them hold me hostage for more months.
I would call them and say you are closing your listing and ask them to cancel for you.
1 Like
My first review was from a completely horrible self entitled guy and his much nicer partner. He said he would have rather slept in the streets than in my place 
(wonder why he didnāt). (and that was one of his nicer comments). He was cold and nasty throughout his stay.
This, because he arrived early and I didnāt have the towels ready for him in his room and he wanted to take a shower immediately literally within minutes of arrival. He then went in the shower with his girlfriend for nearly an hour when it is shared bathroom.
He made these remarks about a completely new home I had moved into two months before where I was the first person to live there and everything was immaculate.
Since then I have had over 100 people stay with about 95% 5 star reviews.
3 Likes
Your being a bit dramatic, just host the other people and get good reviews and no one will notice the bad one after a while. Maybe even reduce your price on certain days get a friend to book and get them to write a good review, (not sure if thatās illegal or not) 
but
As mentionedā¦ive already been suspended by airbnbā¦so there are no future bookings at reduced price. In factā¦i think using their smatt pricing and having reduced pricing (35 for 1 bedroom apt and 65 for 3 bedroom) is what attracted certain people.
Nopeā¦Iām done and Iām super relieved today
1 Like