- We all learn as we go along. We all make mistakes. Consider this a Lesson Learned that will make you an experienced host.
- There is ‘Tough Love’ on this board but it is good insight. I had similar initial overwhelming critique when I first posted here, when many people called me out for a review I should have written differently. Accept it; try not to be defensive. Because of it you WILL do better / differently next time.
- You are not alone. Even experienced hosts struggled at first. Attached is an experience I wrote about awhile ago. While I really didn’t know how to deal with it while it was going on, and I tried to rely on CS while it was happening, I learned my lesson.
- what I did RIGHT was to engage CS immediately and document everything on the message app, as it was going on, including screen caps from exterior cameras.
- After the event, I added to my house rules to give me legal and AirBNB recourse for future events, luckily never needed.
- I mentally prepared for how I would handle a future situation
Last bit of advice: Be prepared for a bad review. If you do get one, look over it carefully to see if there are any things that would warrant removal by AirBNB terms. While I didn’t have a review from the guest described below, she left untruthful commentary on the review I left her. AirBNB immediately removed it after I called CS; they did so because they had all the documentation of the event as it was happening to validate her false claims.
Good Luck. WELCOME to the forum.