How to review a "meh" guest you want back (yes, there's a bit more to it)

Miss Bella Marie Pesky Paws didn’t even want to take treats from this guest. A very rare situation indeed.

I recently received 5 stars but a tersely positive review from a guest who was part of a couple. Bella liked her but she wasn’t keen on him and all he wanted to do was pet and scritch her. He was miffed and told me so. I was lmao inside.

Oh, I, too want it to stick. She was so … insidious that I was just aghast and amazed at the sheer chutzpah.

Well, I understand, but Bella Marie Pesky Paws, Bengal Cat Diva Extraordinaire believes this is her house… :wink:

What about @muddy’s response of “even normally friendly cat avoided the guest” as a nod to those who will get it.

I think with all the rest of what you have (whichever version), you’ll have made your point.

I know the Bella situation, when viewed by other cat persons, communicates that this person’s energy was off & drives home your personal experience of her being a $#$%&@.

But you don’t want to lose that review & we all know how unpredictable CS can be. I’m sorry. I wish you could just write,“FECKING ARSE!”, but then I suspect that would definitely be removed :sweat_smile:

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Can someone explain the “doing a last-minute review” and “retaliatory reviews” part? Since a guest can’t see your review and vice-versa until both parties have reviewed or the window passes…?

@JoshM

You have 14 days from the time ABB sends you the notification to review that guest or host. Since reviews are a double-blind system, meaning that neither is posted until both reviews are written OR the 14 days has passed. So waiting until the last minute IF the other person has NOT posted a review means that they can’t post one (that will most likely be negative as well) and your review stands. They may be able to reply to it, but I’m not sure about that.

Guests can leave retaliatory reviews. Meaning - say you book for 10 nights knowing you need that 11th night and you have a history of asking to pay for that night in cash instead of through ABB. (This really happened). You ask for that 11th night in cash when you walk in the door. Now some hosts may immediately say “Yes,” others will wait a couple of days to see how you are as a guest. Others will immediately say “No,” as I did with the 10 nighters a few years ago. The husband tried to bully me - every meal I ate at a table away from them, he’d ask. Every time I’d see them in the kitchen or in the hallway, he’d ask. I continued to say no. I sent him special rates via ABB Messenger and he’d refuse them. They were awful guests. And he was a bully.

Long story short, he left a polite and positive written review BUT dinged me on stars, with polite wording. He was also a host! So he knew that his retaliation for my not giving in to him might cost me Super Host status and would definitely bring down my average in points and possibly hurt my business.

I said they were better suited to a hotel or separate unit and dinged them on stars, too. I was fairly new and should have said “Guests were drunk before noon, rude, kept asking for another night in cash and wouldn’t stop asking even though it’s against ABB policy to do that.” AND I should have canceled them after Day 2 with an “I’m not comfortable with these guests,” citing the drinking, smoking outside, and requests for cash payment for the last night."

I’ve had 1 guest give me 5* for everything except a 4* for location because of Spring Break traffic even though they came from a Spring Break destination and were told about the traffic repeatedly in Messages and in person. I even bought organic coffee for her. :frowning:

I had another guest give me 4* for value because of the ABB Fees. When I told her afterwards that hosts don’t set fees and we also pay them, she was wildly apologetic.

Now I make sure to talk to new ABB guests about the review system (conversationally) and star rating system. They’re glad to know about it.

So, I’m waiting until 13 days and 58 minutes to post the review I have saved. Maybe the guest is doing the same, maybe not. But my review will have a bigger impact upon her as she only has 2 reviews as a guest and I have over 50 reviews as a host. Plus, I tried to cancel her before and during her stay, so I have a shot at getting hers removed. Maybe.

This is so weird to me. I have hosted at least 800 stays from different people and no one has ever, to my knowledge, marked me down on value due to Airbnb fees. I’ve had some 4 star for value but it’s been a long time and the way the reviews are set up now it would be too much work to got back and see how long it’s been. My price is higher now than it was back then but I keep upgrading the room and amenities. Do you suppose it’s because I have short stays so the total amount of fees is so small that they don’t notice?

Side note: I don’t really look at my reviews regularly any longer. I went to look at them just now wondering about “value.” I saw that a guest from last weekend gave me a 4 overall and 4 for Check in. The written review said “Well kept place very nice and comfy.” Her message the morning of check out was “Good morning, we are all set. Thank you for having us and the place was beautiful.” Message at check in was “good afternoon, we have arrived.” So I have no idea what the issue is with check in. It might be a sort of retaliatory review because she had booked for one (despite explicit instructions in my listing to make sure you reserve for 2 if there are 2) but referred to “we.” So I messaged her to change it which she did. It didn’t seem like an issue but maybe she resented the $5 2nd person fee. I have 3 pm check in and 10 am check out. They checked out at 9:58 am so maybe they don’t like my early-ish check out time. Bottom line is I don’t really want to host them again. One 4 star review, no biggie. But I don’t want another one. It was my first 4 star in almost 3 years.

I’d already said I would host again since obviously I hadn’t seen her review when I did mine. All 3 of her reviews are El Paso listings so she must live here or near. Her profile doesn’t have a town listed but her reservation had a nearby community on it. It will be interesting if she books with me again. I’ll either cancel or I’ll accept, quietly host her and then when I review the second time I’ll say “would not host again.”

It was only 1 person with the fees. And she was aghast when I told her about it. She’s stayed with me again and we’re friends as she’s moved to the area.

My favorite button ever.

Thanks, makes sense. IMO seems a bit dirty. Maybe the ABB policy should be that you have 14 days to give a review or 2 days after the other party gives a review – whichever is longer.

Why on earth would you want a poor guest to have an improved opportunity to damage the reputation of your listing. The last minute review tactic is usually for a very good reason.

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You will change your mind once you have The Guest From Hell. And it will happen, the question is when.

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I have a septic system at home and use the disposal, for food… I have never had an issue with the septic. I did however have a clogged pipe once and the plumber told me to use dawn dish soap and I have never had a clog since.

RR

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Why? It’s a double blind system with a timer that alerts both guest and host. Savvy guests know how to do the same thing and often do it to hosts who haven’t given in to unreasonable demands.

The review system is flawed. Deeply. And you won’t change ABB policy on this forum.

Exactly.

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I’ve not heard that one before. What’d you do exactly?

Use dawn to wash your dishes, it’s tough on grease just like the ad say’s

It keeps the pipes clean

RR

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