This is our second bad review in about 4 years. They were annoying guests and had to be reminded three times about check out. Do I just leave it as I already have good ones since? He was a religious minister. This is a self contained flat which our animals don’t access. If the towels were so filthy wouldn’t they have asked for more? They actually left at 10:40. I have two days to reply to his review. Also he said he was allergic to dogs so why stay at a place that has dogs and why use towels covered in dog hair? Obviously the towels were not covered in hair.
Check-in was smooth. The place is generally clean. However, our towels were actually filthy. They had dog/cat/human hair on it. The little hand towel was actually brow. Washroom/toilet was reasonably clean. The hot water was pretty much gone by the time I showered (only two people staying). I thought the check-out time at 10 am is quite early, usually it is 11 am. We felt being rushed out with the message at 9 am and then showing up at 10:01 am and again at 10:15 am. We were out before 10:20 am. We really appreciated the milk tea and coffee. Bedding and pillows were clean.