She’s been breaking house rules and even taking private things from other guests that stays with us, and now she messaged me and asked me to return her makeup that I took from her.
I realize that a big accusation and I don’t know how to handdle it, from her message I think she’s not going to be communicative (I havn’t spoken to her yet).
Before this I’ve asked a couple of time to not leave things in the bathroom as it is shared and we want to avoid people using other people things.
Do I contact airbandb? Im going to talk to her and what do I do if she’s not responding nicely?
I have more that 200 guest with not a bad review, I don’t really care of the review, I need to know how to proceed on this issue.
End: I asked her about the message, she apologized and said she wrote it wrong (I think she was drunk by then.) She was very nice after that, i didnt feel confortable but let her stay for 2 more days. She said goodbye and said sorry again and that she enjoyed her stay very much.
-From now on, if you think it might be a problem with anything, ONLI DO IT THOUGH AIRBNB MESSAGE SISTEM. If you don’t have proof of what people have said-- IT NEVER HAPPENED.