How do I escalate an issue within Airbnb support? For the last 16 months, my 3 airbnb listings have been perfectly synched with one another [through the help of support because it’s not as straight forward as it "logically"seems]. As of Wednesday this week, my calendars are not synched properly via my computer login OR the app [the synching errors between the two dont match]. I have spent a minimum of 2.5 hours on calls with 5 different people; some of whom have promised to call me back … I just called in for the 3rd day in a row to hear that my trouble ticket has been closed YET my calendars are not synched. Sorry for the rant - I need help and have no idea how to get it.
Try them on their social media @Dlak
@Dlak. How frustrating. That has been my very experience. They promise to call you back and don’t. Same with amazon CS. @Helsi, what would you post on their social media?
Depends which social media @mypictonhouse - they all work differently.
It’s up to @Dlak as to what s/he wants to post.
One would have thought logically you explain the problem and ask for help.
What would you post if you had a problem @mypictonhouse
It was you who made the suggestion. Assuming you did based on experience, I’m asking for you to enlighten us.
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I think people seem to find that Twitter works best with ABB, @Diak could probably just copy and paste what they have written here and forward it to their Twitter feed.
Although I speak here from complete ignorance, having always been lucky with CS reps.
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I have had luck sending them messages through Facebook. Try Twitter and Facebook. Hope you get your issue resolved quickly.
Thanks all for the suggestions … still no resolution. It seems as though there have been quite a few technical issues lately.