Hosts develop house rules to set expectations with their guests.
These rules can cover anything that’s important for guests to know, like limits on smoking, areas beyond the listing space that are off-limits, and permission to have visitors.
This has the benefit of allowing hosts to be upfront in their expectations, and eliminate any surprises that guests only learn about to their disappointment throughout their stay.
Despite these benefits, it also has the effect of potentially scaring off guests that are considering staying at your place.
Being too heavy-handed with your house rules gives prospective guests the impression that you’re the kind of host that’s likely to be a pain-in-the-youknowwhat… even if the rules themselves are fair.
The unfortunate reality is that from your perspective, most of your rules are simply there to be transparent in clarifying your expectations. Most are unlikely to eventuate into real problems that need dealing with. And even should things escalate, the house rules alone provide limited recourse for doing so.
When it comes to house rules, the best strategy is to strike the right balance between articulating your expectations and not coming across as an imposing or overbearing host. You ideally want to be using your house rules as an opportunity to demonstrate your commitment to providing consistently positive experiences for ALL of your Airbnb guests, as well as enable your personality and character to shine through.
Below is a summary of of the more common and frequent rules included on Airbnb listing pages:
These should not be viewed as a definitive list that you copy and paste onto your listing.
Rather, review this sample and select the 3-5 that are of most importance to you (if any at all). Prior positive experiences and a problem-free track-record may indicate no need to implement any house rules.
If this is the case for you, then these examples may be best kept as tricks up your sleeve for a time that you feel it important to start implementing house rules.
ACCESS
Issue: Are there prohibitions on any areas that guests are allowed to access?
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Poor Phrasing: Guests are strictly forbidden from entering the 2nd level of the home.
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Best-Practice Phrasing: Since this is a share house with multiple occupants, we like to ensure everyone has their own space. We kindly ask guests to refrain from entering the 2nd level. We’ll ensure your space is likewise respected in return.
Issue: Are there areas of the home that are expressly off-limits or accessible only in special circumstances?
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Poor Phrasing: The fire escape is ONLY to be used in the event of an emergency.
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Best-Practice Phrasing: Our fire escape is cool. We know this, and would love nothing more than to hang out on it. But our neighbor that fell a few years ago and is lucky to be alive may disagree. We know the council who issue fines definitely disagrees. Please help avoid problems for everybody and stay off the fire escape.
AGE
Issue: Do you have a minimum age requirement?
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Poor Phrasing: No guests under the age of 21 may stay in the premises unsupervised.
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Best-Practice Phrasing: Due to previous problems (and we’re sure this doesn’t relate to you…) we’ve needed to implement a minimum age requirement of 21+. Guests under the age of 21 are still entirely welcome – they will just need to be accompanied by parents or guardians.
AMENITIES
Issue: Are there any rules for using any amenities of the home?
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Poor Phrasing: It is forbidden to flush anything but toilet paper down the toilets.
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Best-Practice Phrasing: The easiest way to disrupt an enjoyable stay is a plumbing problem. To prevent this, we kindly ask you to please place things like sanity napkins in the sanitary bin we’ve provided in the bathroom. We simply want to ensure you have a royal flush kind of holiday
BEHAVIOR
Issue: Do you have any behavioral expectations?
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Poor Phrasing: No football hooligans or stag parties allowed.
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Best-Practice Phrasing: If you’re coming to NYC to party you’ve picked a great city to do so. Unfortunately, just not at our place. Though we’re sure it won’t come to it, serious complaints of unruly behavior will unfortunately result in you being asked to leave. Not good for you. Not good for us.
CHECK-IN / CHECK-OUT
Issue: Are there limitations and/or flexibility with check-in / check-out times?
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Poor Phrasing: Check-in is at 3pm. Check-out is by 11am.
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Best-Practice Phrasing: Check-in is at 3pm, and check-out is by 11am. Arriving slightly earlier, or want that extra hour to sleep? Should be fine, but please check with us first.
CLEANLINESS
Issue: Are there any cleaning expectations?
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Poor Phrasing: We expect you clean up after yourself. This includes cleaning and putting away dishes and kitchenware, and putting dirty towels in the hamper.
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Best-Practice Phrasing: Whilst we do a thorough professional clean between each guest stay, we kindly ask that prior to leaving, you clean and put away any dishes or kitchenware used and put any dirty towels in the hamper. It helps us get through our cleaning process quicker and allows us to keep cleaning costs down for you and future guests.
Issue: Do you have a no-shoes policy?
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Poor Phrasing: There is a strict no shoes policy inside the house.
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Best-Practice Phrasing: To ensure we keep the floorboards squeaky clean for our guests’ enjoyment, we have a no shoes policy inside our home.
DAMAGE
Issue: What are your expectations around spills or damage to property?
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Poor Phrasing: All damage to property must be reported to us immediately.
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Best-Practice Phrasing: We understand that accidents happen. But we do ask that you please let us know when they do. Chances are we can fix them as effortlessly as possible which also means better chances of having your full security deposit returned too.
DRUGS
Issue: Do you allow smoking?
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Poor Phrasing: Strictly no smoking
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Best-Practice Phrasing: Being a family home, we also have a no smoking policy (although you are welcome to smoke either out front or back).
Issue: Illicit drugs
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Poor Phrasing: The police will be called if we believe illicit drugs are being used in our place
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Best-Practice Phrasing: What you do in your personal time is entirely up to you, but when staying at our place we have a strict no drug use policy. This is just the law… not so much one of our rules.
ELECTRICITY
Issue: Lights / AC / Heating
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Poor Phrasing: Switch off all lights, A/C and heating when not in use or leaving the house
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Best-Practice Phrasing: To keep our costs down (and pass those savings on to our guests) we kindly ask that you switch off lights and the A/C or heating when its not in use or leaving the house. Mother nature thanks you too.
NOISE
Issue: Do you have rules around making noise or the volume that music can be played at?
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Poor Phrasing: Loud noise is to cease by 9pm, and all music is to be listened to in your personal room.
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Best-Practice Phrasing: To be considerate to the other roommates, we kindly ask to keep things on the quieter-side after 9pm. And if you want to listen to music, please remember the other roommates and enjoy via headphones or in your personal space. We’ll make sure to reciprocate the favor. Unless it’s Bob Dylan. He’s okay to play at any time in all areas of the house
OCCUPANCY
Issue: Do you have a maximum occupancy?
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Poor Phrasing: There is a strict 5-person maximum occupancy for our place.
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Best-Practice Phrasing: We ask that you kindly respect our maximum occupancy requirement. We have this in place instead of an additional guest charge in an attempt to keep costs down for you.
Issue: Are you prepared to allow additional guests to spend the night?
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Poor Phrasing: Additional guests are forbidden from staying in the property.
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Best-Practice Phrasing: We understand that for a whole verity of reasons, you may want additional guests to stay in the place. In the event that you want additional guests to stay, please contact us to let us know. We’re reasonable folk and will accommodate wherever possible.
PETS
Issue: Do you allow pets in your place?
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Poor Phrasing: We reserve the right to deny allowing pets to be brought into the home.
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Best-Practice Phrasing: Have a pet? Should be no problem… but please ask us first.
SECURITY
Issue: Do you have rules about keeping doors, gates or areas locked?
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Poor Phrasing: We insist on keeping the front gate locked at all times.
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Best-Practice Phrasing: To ensure full safety of our guest’s belongings, we like to keep the front gate locked as a precautionary measure. Whilst being one of the safest areas of town, we want to ensure every guest stay remains problem free, and this is just one small + simple thing we’re able to do to ensure that.