Hi, I have been a host for 2 years+ and hosted over 1000 guests.
I have had my fair share of bad experiences (and great ones) and at the end came up with those house rules. I am based in Europe and every time I had an issue with a guest, Airbnb always takes the side of the guest and I never got refunded for what guests broke. A lot of decisions are taken unilaterlly as well by Airbnb so I decided to make my own rules people have to approve before booking (almost 100pc of my guests do instant bookings). Any view on those? Things I might add to avoid big headaches for small issues dealing with guests complaints and Airbnb?
I notice that nobody reads the house rules before booking and it has no real impact on my booking rate but at least i am on the safe side !
Thanks for your feedback and-or recommendations
PS: i live in a ski resort
Home best suited for guests between 18 to 45 years (no elevator).
Not suitable for disabled/handicapped.
Shared apartment with other travellers (not a rental of the whole apartment)
No access to washing machine and dryer.
No breakfast provided.
No shoes inside.
Check in from 17.00 to 22.00.
Read the house manual upon check in.
Apartment located on first floor.
In order to protect my listing and its content, there might be or there is a surveillance system installed in and around the common areas of the building and at my listing.
All sports activities at your own risk. I decline any responsibility in case of an accident or injury in my house, outside of my home and during your stay.
No subletting of the flat under any circumstance.
Only people who have officially booked the housing are allowed at my listing: no external guests allowed in any circumstances.
Be quiet and respectful of neighbours all the time.
No ski/snowboard boots in the flat.
Common sense, courtesy, politeness and respect are expected during your stay. Please keep it quiet between 23.00 and 8.00.
For any complaint, a formal message should be sent to me via Airbnb at the latest 12 hours after official check out time. Any type of complaint should without exception be documented by a report established by a third party such as a doctor (in case of any type of health issue for exemple) , the police (in case of damage, theft etc…) or any relevant third party. It must be documented with pictures and sent in English at the latest 12 hours after official check out time. Late check out might be charged 150 CHF per 24h if not notified 24h in advance. I decline any responsibility in case of theft or any kind of damages. I retain the right to refuse a guest to stay at my listing if I believe that the guest is under the influence of alcohol and/or drugs, behaves in a threatening, disturbing or otherwise unacceptable manner.
I retain the right to ask a guest to leave should the guest disturb the peace, or annoy or insult any guests, or behave in any other way deemed unacceptable by myself
For all above mentionned cases, the guest will have to cancel the booking and no penalty will apply to me.
I am in no way responsible for the loss of or damage of the guests properties and valuables.
Guests are not permitted to enter areas of the building which are indicated as closed for non residents. I am not responsible for death, injuries or illness, or loss of or damage to property of guests that may occur while in non-permitted areas.
Guests will be held responsible for any loss, damage or property or injury that they directly cause.