I hosted some hosts two weeks ago. They were in their late 50s/early 60s. They said they wanted to stay for a family party in the neighbor town and there is nothing left to rent. While booking they explained that it would be so nice to let them stay for only one night because they know how much work it is. Some days after booking they gave me a call and asked if it was okay to bring two more people, they would pay cash. I agreed.
On check-in day only one person arrived. She didn’t knock or ring she just entered the apartment. I found her accidentally while she was carrying her stuff inside. I asked if she wants to see the rest of the house or the kitchen and she said no, she just wants to pick up the key. Then she left and joined the other guests at the party. They returned late so I didn’t see them.
Next morning I looked out the window and saw them packing their bags into the cars. I went down to welcome them, offered some coffee and asked them if they want to have breakfast. They declined. I talked some words with them about hosting. They said something like “your house is at the end of the world”, “hard to drive there when it’s dark”, “usually there should be a kitchen in the apartment”, "At our place…"
My listing makes quite clear what to expect.
They wrote a nice review but rated 4* and 3* only. In their personal feedback they complained.
- You did not show us the kitchen on arrival or while we were staying (When should I? In the middle of the night?)
- Instead of the kitchen we only had a fridge
- Parking was difficult (Drunk? I have enough space for 4 extra cars. They had two.)
I don’t know what to think. Maybe they wanted to make clear that they like their place most. It’s in their personality and has nothing to do with hosts per se.
I learned that I will never accept guests again that actually don’t want to stay at my place first but just need to stay somewhere.