I am new to this forum and have a question.
I have been a host for several years but have just had my first bad experience, where I’ve put a claim through to the host guarantee service. I want reimbursed from either guest or Airbnb.
(Guest vomited all over room, therefore causing lots of damage. Everything had to be chucked, even the mattress, which was soaked right through with sick. The vomit went right through, two mattress protector, a topper and a sheet)!
Has anyone else had a successful claim through the host guarantee? If so how long does it take?