I have a fancy super low flow toilet with a dual flush mechanism on top of that. A guest broke part of the mechanism and didn’t mention anything. I’m sure it was an accident and likely the guest didn’t notice the instructions on the lid about how it works. Airbnb does not want to charge the guests deposit as the guest says he didn’t do it. Even though only me and the guests were home at the time and I went in I…ediately before and I.mediately after the guest was in the bathroom.
I thought there was an insurance policy to cover this sort of thing? Airbnb feels that it is his word against mine and therefore does not want to charge on his deposit.