Host account hacked - Trust and safety team s reply


A host friend got his account hacked, here are some advices from Airbnb

My name is Lincoln B., and I’m a Trust and Safety specialist at Airbnb.
Thank you for notifying us of the messages you received!
Although the emails/messages that you received were modeled to appear similar in style and format to official Airbnb communications, they were not sent or authorized by Airbnb. We urge you to delete the email without following its instructions or clicking any of the links it contained. If you did enter your login information, we ask that you please immediately check your account settings and change both your email and your Airbnb passwords (
We’ve included a few tips below on how to keep your account secure. For a more complete list, be sure to visit our Help Center:

  1. Paying or communicating outside Airbnb makes it much harder for us to protect your information and puts your account security at risk. You should never receive a paper or PDF invoice from a host asking for payment. All legitimate payments on Airbnb take place on our website.
    When you book a reservation online with Airbnb, your payment is held for 24 hours after check-in. This allows you to ensure that there are no issues with the listing upon your arrival and to give you peace of mind during the booking experience.
  2. Be wary of phishing attempts. Phishing happens when a malicious third party—or “bad actor”—tries to trick you into giving them personal, sensitive information.
    A phisher might send you an email or message pretending to be from Airbnb that asks you to click on a link. When you click this link, you may be directed to a page controlled by the phisher where you’re asked to enter your login information. It may look very similar to Airbnb’s login page, but any information you enter here would be passed to the phisher instead.
  3. Look out for emails that have a false sense of urgency—for example, “Unless you click this link your Airbnb account will be disabled,” or “Your account has been compromised, click here to view details.” For tips on how to tell if an email is really from Airbnb, visit this Help Center article:
    Again, we are very sorry for this unsettling experience, as this is not what the Airbnb community is about. Please let us know if you have any additional questions or concerns - we’re happy to provide further information.
    Best regards,
    Lincoln B
1 Like

Phishing is not hacking (sorry I’m a proper techy :slight_smile: haha), it’s just tricking people to giving their details out.

But yes you should be careful of fake emails, always check the website you’re on is the proper Airbnb.