So, first of all I am a very understanding host. I understand sometimes a plate may break, maybe you tore or stained a bed sheet, no problem! But my last guest literally did everything against common courtesy.
My boyfriend and I received a reservation 4hrs before their proposed check-in time. Her exact message was “Just looking for a quiet place to stay with my boyfriend for the night. It’s an urgent situation so please let me know if we can book your place tonight.”
I talked it over with my boyfriend, we agreed that if it was for 1 night it would not be a huge issue so we approved her booking request.
Within the time frame of 24hrs she managed to smoke cigarettes, cigars, and marijuana within our SHARED UNIT. Invited over 5 other guys to our unit for what they say was a “hang-out session” but the music blasting from my TV, dim lighting, and smell of pot states otherwise. They also managed to “spill” their makeshift ashtray all over the balcony when I told them to move it outside.
Anyway, I kindly asked them to leave and addressed the issue of the smell of marijuana and cigarettes (we also have a very large balcony BUT they still decided to smoke inside) and she simply said "It was not on the house rules."
As a matter of fact it was, VERY FIRST RULE ACTUALLY.
Like I said, I’m a very understanding host. I’ve never had to file a complaint with the resolution centre and I’m having very mixed feelings about this whole situation. Can I have the opinions of other hosts on how I should go about this?